Good day, I run MacOS Monterey 12.7.2. During the recent update, the installation fails without explanation. HAs anyone experience this before?
I have tried all the usual security measures: Switch off firewalls, reboots, cache clearing, allowing installation from Developers and Apple in Prefs>Security, etc. Is there anything else that I may be overlooking?
Best,
Kevin.
lunes 22 enero 2024 :: 0936hrs (UTC +0100)
Two things you did not specifically mention:
1./ Download the version you are trying to install direct from eMC
2./ Run the upgrade with eMC closed (exit eMC before running upgrade)
This often helps with Windows, I assume the same will hold good with MAC
skybat
¡Buena suerte!
¡Los mejores desde Valencia y mantente a salvo!
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Hey there, thanks for the reply.
1- The version I’m trying to install is 9.2.2230
2- I’ve run the update without opening eMClient at all, still no luck.
Thanks for helping out, I do appreciate it…
Kevin
The installer contains a log (menu Window/Installer Log). In the log window, you can change the detail level by a drop-down. You can explore it or paste it here (choose Show All Logs level so that we can see the context).
I run MacOS Monterey 12.7.2. During the recent update, the installation fails without explanation.
Try the latest eM Client Mac version 9.2.2280 via the release history page.
If that still doesn’t work, drag your current eM Client app from the Applications folder in the Finder to the bin and then try install again. It won’t delete your existing user data doing that.
If that still fails to install on your Mac, you might then have a possible eM Client database problem in which case if you have an eg: IMAP, Exchange, Office 365 or iCloud (non POP) account and nothing in eM Client Local Folders, I would suggest next to go to the following eM Client hidden database folder”
“Users\yourusername\Library\Application Support\eM Client" , and rename it to eg: eM Client-old and then try installing eM Client as new setup either via the automatic account wizard or manual setup depending on what your mailbox provider supports. All your messages and message folders etc will update from the server once eM Client connects.
