Update from 10.3.1503 to 11 via the built-in update feature is not working

1

Hello everyone,

I have a “Normal” license with lifetime upgrades, and I currently have version 10.3.1503 (eb0592f) installed.

Unfortunately, I am not receiving version 11 via the built-in update feature.
What can I do about this?

Thanks
Torben

2

Unfortunately, I am not receiving version 11 via the built-in update feature

I don’t see V10.3.1503 on the release files so probably has been updated previously on the website and Windows Store to a later version and yours has missed the updates for some reason.

So If you originally installed eM Client directly from the website and have eM Client V10 for Windows and want to upgrade and keep your file associations etc intact, you can download the MSI installer to upgrade to V11 via the following link. https://www.emclient.com/download-11

Or if you originally installed eM Client directly from the website, you can also download the V11 Windows MSIX app installer or Mac Setup Pkg installer directly from the website which is currently V11.0.1577, via the release history page.

Note: Before installing any V11 updates make a manual backup via “Menu / Backup” incase you need to restore for any reason. Also “close eM Client” before updating to the new version.