What’s comes into the Unread Folder just seems to sit there after it’s been marked read even if I move it to another folder
Yes normally if you click on an email in the unread Favourites global folder and it changes to read status and then you go to another folder and back to the Unread folder, normally that email is then “only showing in the original folder” or whatever folder you moved it to.
So if it’s staying in the Unread folder constantly “even after its read”, then you may have a eg: database problem or a possible corrupted account or possibly a problem with your eM Client installation.
So if this has only just started happening and you have been making regular eM Client backups, then try restoring a recent dated backup when you know it was working ok via “Menu / File / Restore”. Any emails since the backup will then update when eM Client syncs.
However if you don’t have any recent backups or restoring a backup make no difference, then next suggest to try closing eM Client and manually running the repair on your database and see if that makes any difference. See @Gary post in the following thread how to manually repair the database for Windows and Mac
Note: Before running the repair make a manual backup via “Menu / Backup” incase you need to restore for any reason.
Now if manually repairing the database makes no difference, then next suggest if you have an IMAP, Exchange, Office 365, or iCloud account and nothing in Local Folders, go to “Menu / Accounts” and remove and readd your account and see if that fixes it. As might possibly be some sort of corruption in your account.
Note: Before removing and readding your account also suggest to make a manual backup via “Menu / Backup” incase you need to restore.
Next if removing and readding your account still makes no difference, then could be your eM Client installation has a problem. So suggest to next try uninstalling eM Client and if you have Windows “don’t delete the database” when asked on the uninstall wizard, and then reinstall the same or later version via either the release history page or Windows Store depending on where you originally installed eM Client from and if you have Windows or Mac.
Now if uninstalling and reinstalling makes no difference, then if you have a current active paid Pro or Personal version, then go to the VIP support page and login and lodge a support ticket.
A clarification on when the mail items are removed from the unread folder.
I thought emails were removed when they were marked read because I seem to recall that I had to mark them unread to prevent them from disappearing out of the unread folder because i wasn’t ready to deal with them and I preferred they stay in the unread folder rather than going to the inbox causing me to have to track them down. What you’re telling me was they only disappeared if I left the unread folder went to another folder and returned to the unread folder. I seem to recall even going to another program would trigger their disappearance but that no longer seems true.
Also I just rebuilt my laptop from nothing.
If you don’t click on the unread messages in the Favourites global folder, “they will stay in there” as well as stay in the original account folder location.
But if you do click on an unread messages in the Favourites global folder “it will then disappear after being read when you move to another folder” and then only be in the original account folder location.
So “if you still want them in the Unread Favourites global folder” either, don’t click on them, Or disable the option to automatically read unless you open in a separate window in Settings, Or if you do click on them to read them, “right click on them again after reading it” and mark them as unread and then move to another email. They will then stay in there.
It’s not the unread part that is feels different but the read. So the only way they should disappear is by being read and moving to let’s say my trash folder. At that point they should be removed from the GUF. If I go to another application those read emails will remain in the GUF. If new mail arrives to the GUF the read will remain in the GUF. It feels to me like they remain in the GUF longwer than they used to. It used to seem I had to be more proactive to keep them and now it seems like rthey won’t go away most of the day.
So I thought I posted this last night but I guess it didn’t take. Anyway a new update that I realized today.
I think the other problem is that when I used to move them into other folders they disappeared they no longer do that which is probably why I’m getting this feeling that something has changed.
It’s not the unread part that is feels different but the read. So the only way they should disappear is by being read and moving to let’s say my trash folder.
The global unread folder is designed to just show you unread messages and temporarily read messages, but is not designed to permanently show you read messages.
It feels to me like they remain in the GUF longer than they used to.
You can only adjust though how long till the messages are read after clicking them by going to "Menu / Settings (Preferences) / Mail / Read).
The global unread folder is designed to just show you unread messages and temporarily read messages, but is not designed to permanently show you read messages.
That’s what I’m saying but that’s no longer what it’s doing.
Reread that last post I posterd especially the end. The moved emails aren’t going away and that I think is why the messages are sitting in the GUF. They disappear at asome point but not when they are moved.
If your read messages are not automatically removing from the GUF "when you move them and then go to another folder and come back to the GUF, then you might have the eg: Mark messages read after displaying for x seconds “set to long” in Settings, so then eM Client “doesn’t get a chance to change the status from unread to read” and so then stays in the GUF even when you go to another folder and come back again.
Does the message change to Read in the Global unread folder after moving the message ?.
If it does change status to read after moving the message, then i would suggest to go to the VIP support page and login and lodge a support ticket as to why its staying in the unread folder.
I wait for them to change to read before I move them. But they don’t move they stay in unread. I’m pretty sure they moved immediately before. Even when I move them from Inbox they move immediately they don’t sit therer till I move to a new folder.
I wait for them to change to read before I move them. But they don’t move they stay in unread.
When messages change to read in the GUF, they won’t remove from there untill you go to another folder and come back to that folder by design.
There is a thread on this topic for emails still staying in the unread folder after being read.
I know it took me a bit to put my finger on it but it didn’t work that way before.