I am tempted to mark this as an FAQ, or more accurately a frequently reported bug, For the record, I am a VIP support customer, but I prefer to report issues to the public forum, so that others may comment. if there is no fix I might grudgingly copy this to the VIP support form.
right now I am looking at a folder that eMclient reports as having no unread messages.
in the eMclient message list, I count 23 Unread messages (bolded), and another 15 that are read.
Thunderbird reports the correct message count.
Yes, I very carefully did not visit the unread messages in such a way that their status would be changed to read. And for good measure I have just now marked them all as Unread… Although interestingly, EMclient updated the unread count to 17, even though as I mentioned above it is actually 38. i.e. toggling message read/unread sometimes seems to get eMclient to change its count. But not enough to make it accurate.
Yes, I hit “Refresh”, and Waited until the refresh arrows stopped chasing each other.
Yes, I have conversations disabled. Although for good measure I enabled conversations, actually iterating through all 3 values of conversations, and although the unread message count change, it was never accurate.
I am using EMclient version 9.1.2109 (9967b93). “check for update” says there is no update available.
although you can see that I have googled “eMclient unread message count wrong”, and have looked at your recommendations for several of these items, I have not looked at all of the form reports. Like I said, this appears to be a frequently reported bug.
the recommendations to try to solve these broken message counts that I have seen so far are:
- REFRESH …
- conversations on/off
- toggle unread on/off
- Reboot the PC
- disconnect the account and then reconnect
I have not yet done the last.
I am a little bit reluctant to disconnect and then reconnect the account, because I spent quite a bit of time creating search folders. And I am unclear as to whether search folders survive the account being unconnected and reconnected, or if they do not survive, whether backing up the configuration and then restoring will restore the same old search folders as before. For that matter, even just the order of which folders are favorites is a pain to re-create.
I really want to ask if there’s a way of dumping configuration such as search folders or favorites to a text file. Which would also be useful for tracking changes.
Q: are there any other “magic tricks” that have a chance of re-synchronizing the unread message count for folders in eMclient? anything short of disconnecting/reconnect the account? Or if disconnecting/reconnecting is necessary, can you assure me that I can restore the same configuration of search folders and favorites as before the disconnection,