Need some help to resolve this. I get emails flagged as “Unknown” in the From source and they tend to be robo emails. These emails are legit and they are coming as notifications (do not reply type). Furthermore these emails are being automatically forwarded to me from another email to my personal work email. Example, businesses are sending emails to generic email, ie: [email protected]. Then I have a mail forwarding in Controller@company to [email protected]. Purpose for is if I am away from work, I can change forwarding to my assistant permanently or temporarily and do not have to make any changes with business that we are working with. I am using Gmail accounts. If I log into gmail via web/chrome, all sender names appear properly, meaning there are no “Unknown” senders. “Unknown” senders only appear to exist in Emclient. Also tried using Mail app on Mac, also no unknows. This is not critical, but I would like to fix this if possible, so the sender would show [email protected] as the sender instead of Unknown.
Thank you in advance
Updating…
The issue seems be around ARM processor vs Intel or x86. I installed the client on MacStudio M3 Ultra (ARM) on Mac OS and Windows 11 Parallels Desktop Virtual machine runing on MacStudio. Both installs are giving me “Unknown” name in the Sender field.
Also installed this on AMD CPU x86 machine running on Windows 11 and I am getting correct information in the Sender field: example ‘textura-system via WAC_Controller’ vs ‘Unknown’ on ARM machine.
Also installed EmClient on a MacBook Pro running on Intel processor, and Sender information is also being presented correctly just like on the Windows 11 x86 machine.
I am not sure what to make of this. Is this a software bug that impacts ARM machines?
Here is also a little more on the forwarding client: [email protected]. This address is not an email box but a group. Emails going to this address are bounced to multiple recipients that are assigned to this group. I do think that this should be causing the Unknown sender just because the email is coming from a group.
That is all have on this so far.
Updating… minor
Decided to test this on another ARM machine, MacBook Pro (ARM processor). ‘Unknown’ sender is showing up in the Sender column, once I connected to an email account. This seems to point to a software bug for ARM processor based machines…