After auto update download & run 6.0.22344.0, the installer stop, giving me the msg that I had the latest ver which I check is still 6.0.22328.0 . Every time when starting eM, it will inform that there is a update (22344).
Have the same issue. See the screenshots below:
Hello, are you using a proxy on your computer or any security software on your computer, that may have disabled the application’s ability to connect to the licensing server and download the correct update? If so, please try to disable any security software on your computer and try to update using the Check for update option or by using this installer…
Hope this helps.
Not using proxy, still unable to update after disable security software. Tried both update option and installer from your link.
Might skip current update since ver 22328 not causing any problem for me. Hopefully able to update future version.
The update contains a couple of useful fixes regarding Gmail and Exchange accounts mostly. Make sure you don’t have any proxy settings enabled in Internet Explorer, seems odd the application would be unable to update as none of our users have appear to have this issue while updating to this release.
Navigate to IE > Internet Options > Connections > LAN settings and make sure you’re using automatic detection and that no proxy is setup.
Having same issue. Downloaded installer from link above (http://www.emclient.com/dist/v6.0.22344/setup.msi ) and still says later version installed
What is happening here? why wont eM give better support???
Hello Tevin, can you please check if the above suggested settings are correct on your computer? Are you using any security software on your computer that may have disabled the application’s ability to connect to our licensing server and download the correct installer?
If you’re in need of priority support you can purchase the application at http://www.emclient.com/pricing and get access to the VIP support section, otherwise please note that we put primary focus on the VIP support and that queries on the forum are handled with a different priority. Also issue resolution can sometimes be a very time consuming process which doesn’t always allow us to respond any time sooner.