Unable to receive email in eM Client

I’m using eM Client version number 7.234711.0 on my Windows 7 laptop but for the past couple of days, I’ve been having a problem receiving my email. Below is a copy of my log file 
12:20:50 PM Quadzila@optonline.net [SMTP] Connecting: To Quadzila@optonline.net 
12:20:50 PM Quadzila@optonline.net [SMTP] Connected: To Quadzila@optonline.net 
12:20:50 PM Quadzila@optonline.net [SMTP] Sending messages 
12:20:50 PM Quadzila@optonline.net [SMTP] Disconnected: From Quadzila@optonline.net 
12:20:50 PM Quadzila@optonline.net [SMTP] Disconnected: Done 
12:21:15 PM Quadzila@optonline.net [POP3] Connecting: To Quadzila@optonline.net 
12:21:31 PM Quadzila@optonline.net [POP3] Connected: To Quadzila@optonline.net 
12:21:32 PM Quadzila@optonline.net [POP3] Downloading messages: From Quadzila@optonline.net 
12:22:59 PM Quadzila@optonline.net [POP3] MailClient.Accounts.SocketException: Error when receiving from account Quadzila@optonline.net : Unable to read data from the transport connection: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. 
12:22:59 PM at MailClient.Protocols.Pop3.Pop3ReceiveCommand.Execute(WorkerStatus status) 
12:22:59 PM at MailClient.Commands.Command.Process(WorkerStatus status) 
Prior to this, the application was running fine and I was able to send and receive all my emails. I didn’t make any changes to the application settings prior to having this problem. I did run diagnostics for both SMTP and POP 3 and both ran successfully, I did receive in my desktop client (also eM Client on Windows 7), several test emails from the diagnostics. The only changes I made were finally upgrading to the latest version which I did just this morning with hopes it would fix the problem but unfortunately, it didn’t.  Thanks in advance for any info you all can provide! 

Getting same problem regularly this week on BTinternet. Using ver 7.2347110 aswell but on win 10. again web mail fine.

Hello all,

It seems as a time-out problem in communication between eM Client and BT internet when BT doesn’t respond. Does the problem still persist? 
If so, I’d recommend asking the mail server provider if there are any problems on the server’s side.


I have reported a similar problem to BT again. Last week they said that they were upgrading their Web Servers/Pages. Suspect they may be restricting the the number of simultaneous connections. Not as bad as last week yet!
Is anybody else having problems with BT.

dreaded problem again connecting to BT. is anyone else suffering? be nice to know before persueing with ISP . Contacted BT web chattold as webmail work was a client problem. Am I right webmail and client access server differently. BT agent Bharat just clear down when I queried this with him.  I haven’t altered any settings using default ssl and tsl on legacy.  Is this a client problem or BT? Need someone clever to help

Plot thickens. I have a second mail account also with BT running on EM client which appears to be working fine. Same settings. I deleted the problem account re set up. no tree appears. Checked forum this appears to be because it isn’t syncing with the server. This is also why I am not recieving mails. I have logged in using web mail and there are mails in the account. Diagnostics fails to fix the problem. Clues what to try now please