Unable to login into Vip Support


I recently buy pro version. Now I try to login into support page and I’m unable to do it.
I was try to reset password using https://support.emclient.com/ - response was: We encountered a problem (unable to find a user account with email address MY_MAIL@HERE

Any steps i can perform to login to support portal?

Thanks in advance,

Please contact me directly on gary@emclient.com