Unable to log into my account

[B4nana13]

Hello,
I’ve set up a password to access my account. I closed my email then tried to log in but it told me that my password was wrong even though it wasn’t. I’m not sure what to do because now I can’t access my emails and I’m expecting a very important email.

[sunriseal]

@B4nana13

I’ve set up a password to access my account.

Are you referring to the Startup password?

OR the email account password?

[B4nana13]

Hello,
I mean the startup password.

[sunriseal]

This forum produced the following response to a question similar to yours:

How to reset the startup password on eM Client 7 ?

There is a file you can delete, but you will lose most of your settings. You won’t lose any data, nor items like Rules, signatures and templates. Close eM Client, and then delete C:\Users_[username]_\AppData\Roaming\eM Client\settings.dat. You may have to show hidden items in Explorer to do that.

In the future I would recommend that the Startup Password be stored in your Password Manager.