Hello Ron, are you a PRO license user? If you’re please contact our support at firstname.lastname@example.org with your registration details and we’ll check where the issue is. But please note Free license users are not entitled to access the licensing server.
Pro user, I did as you said and problem is now fixed.
Glad everything is in order, please make sure to let us know if you come across any other issues or questions about the application, we’ll be happy to help.