Unable to Install EMClient

I recently renewed my license and upgraded to eM Client 9. Cannot figure out how to install it however, as all attempts have failed. I also have VIP Support.

A popup asks if I want to repair, remove or delete older versions, so I click on remove or delete.but the application won’t load.

Need remote assistance if possible to install. This problem has now been going on for a month with no resolution.

I would appreciate whatever remote support help or whatever help you can provide.


Do you have any version of eMC installed?