I have been having this problem lately even though I have used the service for months with no problems. I tried the firewall solution from the help page and the license is good. I need help!
Hi Suzanne, can you please make a screenshot of the error you’re seeing?
Can you try to access this address http://licensing.emclient.com/ in your browser?
Thank you,
Paul.
When I try to access the address, I get a login page that I can’t log into. The error is attached. I was also getting: unable to connect to licensed server for x# of days error sometimes, but it isn’t up right now. 
Anybody there with an answer. I can barely use my laptop without email! Thanks
Can you please send me an email to [email protected] with a reference link to this forum topuc?
Thank you,
Paul.
I just sent it from my desk top computer.
I don’t know what to do except find a different email program. Is there any help? something I should try?
For those of you having this problem, I just set my account up as if it was new (under add new account)
and then deleted the old version and it is working so far.
Hi again, thank you for the update, let us know if you come across any other issues or questions, we’ll be happy to help.
Thank you,
Paul.