UNABLE TO ADD PROTONMAIL ACCOUNT TO eM CLIENT

Initial setup
1

Hi - this is my first post.

As indicated above, I cannot add my Protonmail account to the client.

I keep getting error messages from both IMAP and SMTP, although the correct data has been input.

Is it possible to have step-by-step instructions on how to overcome this or is Protonmail incompatible with the client?

Thanks

2

It seems that you need to use special software in order to do that: https://protonmail.com/bridge/

But it’s not guaranteed to work, see their FAQ here: https://protonmail.com/bridge/faq

Keep in mind that encryption–and that’s why you’re using ProtonMail in the first place, right?-- makes things more complicated.

3

Many thanks for the prompt response.

Yes, I am aware of the bridge software and tried using the parameters it provides - no luck.

What I don’t understand, however, is that about 2 years ago I could configure both Gmail as well as Protonmail in the client…(??).

Since it seems impossible to add PM, I may as well uninstall the client,

Anyhow, thanks again.

4

It seems that the emClient adds the domain to the username of the login - so if you have [email protected] where username = user the emClient adds “@domain.com” to the login which means the Login is now WRONG and you cannot login

I dont know why - but i wish emClient would not do this - its a great Application but this is not necessary - STOP IT

1 Like
5

Hi Hannibal

Thanks for the response. Yes, I noticed that, too. I cannot understand the reasoning behind this…

Kubva pane zita rako, ndiri kuona kuti tinogona kunge tichibva kurufu rwenyika - ndinobva kuZimbabwe. Kwaziwai, hama yangu !!

6

Hi. Was anyone able to fix this? I’ve lost the ability to use protonmail on Postbox as well. Same problem. Thanks!

7

Hello everyone, even today, it is not possible to add Protonmail accounts to the EM client. Why?
Do I have to pay for the protonmail Bridge service to be able to add them?

Are there no other solutions?

8

Hello,
is it indeed not possible to add a ProtonMail account without ProtonMail Bridge, as the ProtonMail server will not allow access via IMAP protocol for external apps any other way. This is a limit set by ProtonMail, not by us or any other app.