Unable open without error message

Frequently Asked Questions
1

I get the following error -
6:14:45 PM Online state: changed to online due to NetworkAvailability
6:14:45 PM [email protected] [IMAP]  Synchronizing subfolders: For folder [email protected]/
6:14:46 PM [email protected] [IMAP]  Synchronizing subfolders: Done
6:14:46 PM [email protected] [IMAP]  Synchronizing subfolders: For folder [email protected]/INBOX
6:14:46 PM [email protected] [IMAP]  Synchronizing subfolders: Done
6:14:46 PM [email protected] [IMAP]  Synchronizing subfolders: For folder [email protected]/Drafts
6:14:46 PM [email protected] [IMAP]  Synchronizing subfolders: Done
6:14:46 PM [email protected] [IMAP]  Synchronizing subfolders: For folder [email protected]/E Bay
6:14:47 PM [email protected] [IMAP]  Synchronizing subfolders: Done
6:14:47 PM [email protected] [IMAP]  Synchronizing subfolders: For folder [email protected]/Orders
6:14:47 PM [email protected] [IMAP]  Synchronizing subfolders: Done
6:14:47 PM [email protected] [IMAP]  Synchronizing subfolders: For folder [email protected]/Leads
6:14:47 PM [email protected] [IMAP]  Synchronizing subfolders: Done
6:14:47 PM [email protected] [IMAP]  Synchronizing subfolders: For folder [email protected]/Manufacturers
6:14:47 PM [email protected] [IMAP]  Synchronizing subfolders: Done
6:14:47 PM [email protected] [IMAP]  Synchronizing subfolders: For folder [email protected]/Save
6:14:47 PM [email protected] [IMAP]  Synchronizing subfolders: Done
6:14:47 PM [email protected] [IMAP]  Synchronizing subfolders: For folder [email protected]/Sent Items
6:14:47 PM [email protected] [IMAP]  Synchronizing subfolders: Done
6:14:47 PM [email protected] [IMAP]  Synchronizing subfolders: For folder [email protected]/Trash
6:14:47 PM [email protected] [IMAP]  Synchronizing subfolders: Done
6:14:47 PM [email protected] [IMAP]  Synchronizing subfolders: For folder [email protected]/Travel_Stuff
6:14:48 PM [email protected] [IMAP]  Synchronizing subfolders: Done
6:14:48 PM [email protected] [IMAP]  Synchronizing subfolders: For folder [email protected]/Web stuff_Phone
6:14:48 PM [email protected] [IMAP]  Synchronizing subfolders: Done
6:14:48 PM [email protected] [IMAP]  Synchronizing subfolders: For folder [email protected]/Manufacturers/Bessler
6:14:48 PM [email protected] [IMAP]  Synchronizing subfolders: Done
6:14:48 PM [email protected] [IMAP]  Synchronizing subfolders: For folder [email protected]/Manufacturers/MidAm
6:14:48 PM [email protected] [IMAP]  Synchronizing subfolders: Done
6:14:48 PM [email protected] [IMAP]  Synchronizing subfolders: For folder [email protected]/Sent
6:14:48 PM [email protected] [IMAP]  Synchronizing subfolders: Done
6:14:48 PM [email protected] [IMAP]  Synchronizing subfolders: For folder [email protected]/Spam
6:14:49 PM [email protected] [IMAP]  Synchronizing subfolders: Done
6:14:49 PM [email protected] [IMAP]  Synchronizing subfolders: For folder [email protected]/Archive
6:14:49 PM [email protected] [IMAP]  Synchronizing subfolders: Done
6:14:49 PM [email protected] [IMAP]  Synchronizing subfolders: For folder [email protected]/Save/Kia
6:14:49 PM [email protected] [IMAP]  Synchronizing subfolders: Done
6:14:49 PM [email protected] [IMAP]  Synchronizing subfolders: For folder [email protected]/Save/Bay St.
6:14:49 PM [email protected] [IMAP]  Synchronizing subfolders: Done
6:14:49 PM [email protected] [IMAP]  Synchronizing subfolders: For folder [email protected]/Save/Medical
6:14:49 PM [email protected] [IMAP]  Synchronizing subfolders: Done
6:14:49 PM [email protected] [IMAP]  Synchronizing subfolders: For folder [email protected]/Web stuff_Phone/WebSale
6:14:49 PM [email protected] [IMAP]  Synchronizing subfolders: Done
6:14:49 PM [email protected] [IMAP]  Synchronizing subfolders: For folder [email protected]/Save/Save 2016
6:14:49 PM [email protected] [IMAP]  Synchronizing subfolders: Done
6:14:49 PM [email protected] [IMAP]  Synchronizing subfolders: For folder [email protected]/Manufacturers/Shakertown
6:14:49 PM [email protected] [IMAP]  Synchronizing subfolders: Done
6:14:49 PM [email protected] [IMAP]  Synchronizing subfolders: For folder [email protected]/Save/Condo II
6:14:49 PM [email protected] [IMAP]  Synchronizing subfolders: Done
6:14:49 PM [email protected] [IMAP]  Synchronizing subfolders: For folder [email protected]/Invoices_Orders
6:14:50 PM [email protected] [IMAP]  Synchronizing subfolders: Done
6:14:50 PM [email protected] [IMAP]  Synchronizing subfolders: For folder [email protected]/Pemko
6:14:50 PM [email protected] [IMAP]  Synchronizing subfolders: Done
6:14:50 PM [email protected] [IMAP]  Synchronizing subfolders: For folder [email protected]/Manufacturers/Pemko
6:14:50 PM [email protected] [IMAP]  Synchronizing subfolders: Done
6:14:50 PM [email protected] [IMAP]  Synchronizing subfolders: For folder [email protected]/Manufacturers/Pemko/Orders
6:14:50 PM [email protected] [IMAP]  Synchronizing subfolders: Done
6:14:50 PM [email protected] [IMAP]  Synchronizing subfolders: For folder [email protected]/Save/Artesia
6:14:50 PM [email protected] [IMAP]  Synchronizing subfolders: Done
6:14:50 PM [email protected] [IMAP]  Synchronizing subfolders: For folder [email protected]/Manufacturers/Homasote
6:14:50 PM [email protected] [IMAP]  Synchronizing subfolders: Done
6:14:50 PM [email protected] [IMAP]  Synchronizing subfolders: For folder [email protected]/Manufacturers/Pemko/Invoices
6:14:50 PM [email protected] [IMAP]  Synchronizing subfolders: Done
6:14:50 PM [email protected] [IMAP]  Synchronizing messages: For folder [email protected]/INBOX
6:14:51 PM   System.Data.SQLite.SQLiteException (0x80004005): database disk image is malformed
6:14:51 PM database disk image is malformed
6:14:51 PM    at System.Data.SQLite.SQLite3.Reset(SQLiteStatement stmt)
6:14:51 PM    at System.Data.SQLite.SQLite3.Step(SQLiteStatement stmt)
6:14:51 PM    at System.Data.SQLite.SQLiteDataReader.NextResult()
6:14:51 PM    at System.Data.SQLite.SQLiteDataReader…ctor(SQLiteCommand cmd, CommandBehavior behave)
6:14:51 PM    at System.Data.SQLite.SQLiteCommand.ExecuteReader(CommandBehavior behavior)
6:14:51 PM    at System.Data.SQLite.SQLiteCommand.ExecuteNonQuery(CommandBehavior behavior)
6:14:51 PM    at System.Data.SQLite.SQLiteCommand.ExecuteNonQuery()
6:14:51 PM    at MailClient.Storage.Mail.Data.DbMailRepository.RemoveOids(Object senderContext, String oidList)
6:14:51 PM    at MailClient.Storage.Data.DbRepository1.RemoveByItems[ST](Object senderContext, IEnumerable1 items)
6:14:51 PM    at MailClient.Storage.Data.DbRepository1.Remove[ST](Object senderContext, IEnumerable1 items)
6:14:51 PM    at MailClient.RepositoryExtensions.Remove[T,ST](IRepository1 repository, IEnumerable1 items)
6:14:51 PM    at MailClient.Protocols.Imap.Synchronizer.SynchronizeMessagesCommand.RemoveDeletedMessages(ConnectionContext context)
6:14:51 PM    at MailClient.Protocols.Imap.Synchronizer.SynchronizeMessagesCommand.ExecuteInternal(WorkerStatus status)
6:14:51 PM    at MailClient.Protocols.Imap.Synchronizer.ImapCommand.Execute(WorkerStatus status)
6:14:51 PM    at MailClient.Commands.Command.Process(WorkerStatus status)

HELP

2

Hello Jack,

“6:14:51 PM   System.Data.SQLite.SQLiteException (0x80004005): database disk image is malformed” this line usually means that the database is corrupted. In this case I’d recommend starting eM Client with a blank database.

First of all, turn eM Client off, then allow displaying hidden folders in Windows. Your database is by default located in C:\Users_Your account_\AppData\Roaming\eM Client and you need to rename the “eM Client” folder. After you start eM Client, it will create a new database and you can check if the problem is solved. If yes, as your account was set as IMAP and if you have no data stored locally, the easiest way is setting the account again and all your data will be pulled from the server.

Russel

3

I think there should have been a few more lines in that error, which list the specific file in the database that is the problem. But anyway, you could try removing the email account from eM Client then adding it again. That would recreate the specific file, and re-sync with the server.

If that doesn’t work, you could delete the database as Russel advised.