Two paid licences upgrade to version 7 but you sent me same licence number.

License problems
1

I’m being asked to reactivate each time I open emclient. Please check your licences number. I have been dealing with two email adresses: [email protected] and [email protected] . Paid 19.95$ twice with visa and received one same licence number. Surely a mixed up. Thanks

2

Go to their licensing website at https://licensemanager.emclient.com/.  You should have been sent login information with your license.  There it will tell you license information, including number of licenses.  They do issue single license numbers with multiple seats.

3

Thanks for your help Jay. Unfortunaltly they did’nt send me credentials. Went to your suggested address and tried to login with my email and password I use for emClient support but the info is not recognised. And they’re asking for a group name which I don’t know. So I’m still stuck.

Thanks anyway
Daniel

4

The group is User.  Since you paid for the license, I would suggest using their pro support.  They are generally very quick to respond.

https://support.emclient.com/?_ga=2.135610609.1964275003.1517823957-362323136.1517691556

5

Go to http://www.emclient.com/reset-password and enter your email address. A copy of the original email with username, group, keys and new password will be sent to you.