Tracking links from Brevo newsletter/mail will not open in browser window - blocked by eM Client

Mail
1

Hi.

We send our newsletter via Brevo.

Yesterday, while testing a new newsletter, I noticed that the (tracking) links are no longer opened in a browser window.
Seems to be blocked by eM Client

I’m now on version 10.4.5647.0.

Until 10.4.5626.0, everything works perfectly (i still have the older version on a laptop).
The problem started with version 10.4.5642.0

Cross-check, everything also works perfectly in Outlook.

2

Even links in emails sent by Google (Google Ads) cannot be opened.

Has anyone else experienced similar problems and already opened a support ticket?

3

I’m on 10.4.5642 (the most recent update for my Mac) and it stopped opening all links in e-mails. I haven’t opened a support ticket yet –- I’m trying to work out what else is affected first.

4

Thanks for replying, the same effect here.
Please keep us updated on the support response, if you open a ticket.

Kind regards
Hannes

5

I’ve contacted Support. I’ll keep you posted.

1 Like
6

Try closing eM Client and then “setting a different browser as the default” in your OS for a test. Then reopen eM Client and see if that makes any difference to rule out if its your current browser,

7

Thanks for the suggestion, but that has no effect on the blocked links.

8

Ok suggest you then on that newsletter email go to “Menu / File / Export” and save as (.eml) message on your desktop or documents and lodge that on a support ticket to be investigated to check the source code of that newsletter.