When eMClient fires up there is a tip on the splash screen. Some have a “Learn More” link. All of those links, the ones that are presented to me at least, go to a broken link; a screen that has the text “Sorry - either this article does not exist or you haven’t been given permission to view it.”
It takes me to a knowledge base with non-eMClient branding but an eMClient URL. Obviously this is hosted at an outsourcing company. The links do work on the site but just not the ones coming from the splash screen to the site. None of the articles on the site are behind a login firewall.
I suspect that’s due to the eg: new V10 online documentation has only just been completed recently so the splash tooltips links might not yet be updated to match the new help url.
Or could be eg: if you might have an older version of eM Client and possibly needs an update.
The broken links issue has been that way since I’ve been using eMClient when I migrated from Postbox. Always had the latest version.
Ok when i click the “Learn More” text (all the Tooltip webpages open fine) and no issues using eM Client V10.3.1720 Windows & the just recent / pushed updated V10.3.1738 for Windows.
However when i click “Learn More” on the eM Client Mac V10.3.1720 with Sequoia unfortunately the “Learn More” text (doesn’t seem to be clickable at all). I remember it used to, but i haven’t tried clicking the Learn More link on the Mac side for many versions.
The Splash screen on my Mac only stays there for around 2 secs so could be eg: eM Client loads so fast, the Learn More doesn’t get a chance to work. Or could possibly be a bug.
I wonder if there is a way of turning them off? I guess I can just ignore them.
Im not aware of anyway to disable the Tooltips Learn More random link.
There is however a Sleekplan Suggestion to disable the Splash Screen on startup which you can vote for which then won’t see any Tool Tips.
Hi Steven, can you please tell me what language your eM Client app is set to and send me an example of the URL links you get that lead to the broken/missing page so we can get it fixed? (Copy it from the web browser)
I am unfortunately not able to replicate the issue.
Ok that is strange. I see both the Splash Screen Learn More links you posted are very different to the actual Knowledge Base links. Are you using eM Client on Mac or Windows ?
