Hello, we bought 8 Pro licenses for companies for our company.
Initially, the eM Client ran well and without errors.
For about a week now we have been getting error messages on all desktop devices: “Server reports too many concurrent connections to this…”. At the same time we are prompted to enter passwords. After we have re-entered the passwords, the error message pops up again immediately.
The matter becomes very problematic when emails are not retrieved from the server and customer inquiries remain unanswered as a result. In this way this software is useless and disturbs us a lot in our day-to-day business.
We have already talked to our server provider (Strato=Telekom) and the technical department about the problem and we have been assured several times by 2 different IT technicians from telekom that their servers have no restrictions and that eM Client ist causing this problems.
According to the description of the product, in addition to the eM Client, we also have VIP support included for one year. We would like to use this support to solve the problem.
For about a week now we have been getting error messages on all desktop devices: “Server reports too many concurrent connections to this…”. At the same time we are prompted to enter passwords. After we have re-entered the passwords, the error message pops up again immediately.
That’s usually server mailbox related and not normally mail client related.
Has anything changed on the server end as far as “authentication method” goes ?
Also what type of accounts have you got configured eg: POP, IMAP, Exchange, Office 365 or iCloud?
Lastly what version of eM Client are you running ?
We also have VIP support included for one year. We would like to use this support to solve the problem.
eM Client Pro VIP support is available via the following link. When you get there, login at the top left to submit a support ticket.
I cant login with my profile. Do i have to make a new one?
You don’t need the create a new profile to login to the VIP support page. Just type in your email address you registered eM Client with and if you don’t know the password, click “Lost password”.
I sent @iElvis his Helpdesk email in a separate message.
But this is a server issue, so opening a support ticket with us won’t make the server issue go away. If the server is reporting too many concurrent connections, then @iElvis will need to contact the email provider for assistance.