Timeout Issue with Exchange 2013

One user is having issue where her client sporadically throughout the day will get a Connecting to her email address failed massage.  This same user an "An error occurred Modified occurrence is crossing or overlapping adjacent occurrence.

Thank you

Hello Anthony,
could you please copy and paste here the content of the log tab when this issue reoccurs (the one next to the error tab in the operations window)? Also, which version of eM Client is your client running?

Best regards,
Olivia

Hello Olivia,

Here is a screen shot of the Log tab is there a file these logs are written too?

Thank you,

10:00:41 AM Online state: changed to online due to NetworkAvailability
10:00:42 AM ESorrin@nycballet.com[Exchange Web Services]  Synchronizing folder list
10:00:43 AM ESorrin@nycballet.com[Exchange Web Services]  Uploading item(s) to folder ‘ESorrin@nycballet.com/Calendar/’
10:00:43 AM ESorrin@nycballet.com[Offline Address Book]  Synchronizing folder list
10:00:43 AM ESorrin@Balanchine.com[IMAP]  Synchronizing subfolders: For folder ESorrin@Balanchine.com/
10:00:43 AM   MailExceptions.OperationException: Modified occurrence is crossing or overlapping adjacent occurrence.
10:00:44 AM ESorrin@Balanchine.com[GData]  Synchronizing folder list
10:00:44 AM ESorrin@nycballet.com[Exchange Web Services]  MailExceptions.ConnectionException: OccurrenceIndex must be greater than 0. —> System.ArgumentException: OccurrenceIndex must be greater than 0.
10:00:44 AM    at Microsoft.Exchange.WebServices.Data.AppointmentOccurrenceId.set_OccurrenceIndex(Int32 value)
10:00:44 AM    at MailClient.Protocols.Exchange.ExchangeCalendarSynchronizer.<>c__DisplayClass4d.b__47(DateTime
t)

10:00:44 AM at
MailClient.Protocols.Exchange.ExchangeItemSynchronizer2.UpdateListProperty[T](IEnumerable1
old, IEnumerable1 new, Action1 add, Action1 remove, IEqualityComparer1
equalityComparer)

10:00:44 AM at
MailClient.Protocols.Exchange.ExchangeCalendarSynchronizer.CommitUpload(IItemUploadContext1 uploadContext, Folder folder, EventItem item, Item exchangeItem, Boolean wasNew)<br> 10:00:44 AM at MailClient.Protocols.Exchange.ExchangeItemSynchronizer2.Upload(IItemUploadContext1 uploadContext, Folder folder, IEnumerable1 items, CancellationToken
cancellationToken)

10:00:44 AM at MailClient.Protocols.Common.ItemSynchronizer`2.<>c DisplayClass20.b 1c(WorkerStatus
status, CancellationToken cancellationToken)

10:00:44 AM at
MailClient.Protocols.Exchange.ExchangeGenericCommand.Execute(WorkerStatus
status)

10:00:44 AM — End of inner exception stack trace —

10:00:44 AM at
MailClient.Protocols.Exchange.ExchangeGenericCommand.Execute(WorkerStatus
status)

10:00:44 AM at
MailClient.Commands.Command.Process(WorkerStatus status)

10:00:44 AM ESorrin@Balanchine.com
[GData] Synchronizing folder list

10:00:44 AM ESorrin@Balanchine.com
[GData] Synchronizing folder list

10:00:44 AM ESorrin@nycballet.com [Offline
Address Book] Synchronizing folder list

10:00:44 AM ESorrin@nycballet.com
[Offline Address Book] Synchronizing folder ‘ESorrin@nycballet.com/Default
Global Address List/’

10:00:44 AM ESorrin@Balanchine.com
[GData] Synchronizing folder list

10:00:44 AM ESorrin@Balanchine.com
[GData] Synchronizing folder list

10:00:44 AM ESorrin@Balanchine.com
[GData] Synchronizing folder list

10:00:44 AM ESorrin@Balanchine.com
[GData] Synchronizing folder list

10:00:44 AM ESorrin@Balanchine.com
[GData] Synchronizing folder ‘ESorrin@Balanchine.com/Contacts/’

10:00:44 AM ESorrin@Balanchine.com
[IMAP] Synchronizing subfolders: Done

10:00:44 AM ESorrin@Balanchine.com
[IMAP] Synchronizing subfolders: For folder ESorrin@Balanchine.com/Inbox

10:00:44 AM ESorrin@Balanchine.com
[GData] Synchronizing folder ‘ESorrin@Balanchine.com/Directory/’

10:00:44 AM ESorrin@Balanchine.com
[IMAP] Synchronizing subfolders: Done

10:00:44 AM ESorrin@Balanchine.com
[IMAP] Synchronizing subfolders: For folder ESorrin@Balanchine.com/[Gmail]

10:00:45 AM ESorrin@Balanchine.com
[IMAP] Synchronizing subfolders: Done

10:00:45 AM ESorrin@Balanchine.com
[IMAP] Synchronizing messages: For folder ESorrin@Balanchine.com/Inbox

10:00:45 AM ESorrin@Balanchine.com
[IMAP] Synchronizing messages: Done

10:00:45 AM ESorrin@Balanchine.com
[GData] Synchronizing folder ‘ESorrin@Balanchine.com/esorrin@balanchine.com/’

10:01:24 AM ESorrin@nycballet.com
[Exchange Web Services] Sending email

10:01:24 AM ESorrin@nycballet.com
[Exchange Web Services] Sending email: Here you go!!

10:01:34 AM ESorrin@nycballet.com
[Exchange Web Services] Synchronizing folder ‘ESorrin@nycballet.com/Inbox/’

10:01:40 AM ESorrin@nycballet.com
[Exchange Web Services] Uploading item(s) to folder ‘ESorrin@nycballet.com/Inbox/’

10:01:54 AM ESorrin@nycballet.com
[Exchange Web Services] Uploading item(s) to folder ‘ESorrin@nycballet.com/Inbox/’

10:02:02 AM ESorrin@nycballet.com
[Exchange Web Services] Uploading item(s) to folder ‘ESorrin@nycballet.com/Inbox/’

10:02:14 AM ESorrin@nycballet.com
[Exchange Web Services] Sending email

10:02:14 AM ESorrin@nycballet.com
[Exchange Web Services] Sending email: Re: Interesting item

10:02:14 AM ESorrin@nycballet.com
[Exchange Web Services] Uploading item(s) to folder ‘ESorrin@nycballet.com/Inbox/’

10:02:14 AM ESorrin@nycballet.com
[Exchange Web Services] Uploading item(s) to folder ‘ESorrin@nycballet.com/Inbox/’

10:02:18 AM ESorrin@nycballet.com
[Exchange Web Services] Uploading item(s) to folder ‘ESorrin@nycballet.com/Inbox/’

10:02:25 AM ESorrin@nycballet.com
[Exchange Web Services] Uploading item(s) to folder ‘ESorrin@nycballet.com/Inbox/’

10:03:26 AM ESorrin@nycballet.com
[Exchange Web Services] Uploading item(s) to folder ‘ESorrin@nycballet.com/Inbox/’

10:04:03 AM ESorrin@nycballet.com
[Exchange Web Services] Sending email

10:04:03 AM ESorrin@nycballet.com
[Exchange Web Services] Sending email: Fw: Collaboration Piece

10:04:03 AM ESorrin@nycballet.com
[Exchange Web Services] Uploading item(s) to folder ‘ESorrin@nycballet.com/Inbox/’

10:04:03 AM ESorrin@nycballet.com
[Exchange Web Services] Uploading item(s) to folder ‘ESorrin@nycballet.com/Inbox/’

10:04:08 AM ESorrin@nycballet.com
[Exchange Web Services] Uploading item(s) to folder ‘ESorrin@nycballet.com/Inbox/’

10:07:08 AM ESorrin@nycballet.com
[Exchange Web Services] Uploading item(s) to folder ‘ESorrin@nycballet.com/Drafts/’

10:07:16 AM ESorrin@nycballet.com
[Exchange Web Services] Deleting item(s) from folder ‘ESorrin@nycballet.com/Drafts/’

10:07:17 AM ESorrin@nycballet.com
[Exchange Web Services] Sending email

10:07:17 AM ESorrin@nycballet.com
[Exchange Web Services] Sending email: Fw: Collaboration Piece

10:07:17 AM ESorrin@nycballet.com
[Exchange Web Services] Uploading item(s) to folder ‘ESorrin@nycballet.com/Inbox/’

10:10:41 AM ESorrin@nycballet.com
[Exchange Web Services] Synchronizing folder list

10:10:41 AM ESorrin@Balanchine.com
[IMAP] Synchronizing subfolders: For folder ESorrin@Balanchine.com/

10:10:41 AM ESorrin@nycballet.com
[Offline Address Book] Synchronizing folder list

10:10:41 AM ESorrin@Balanchine.com
[GData] Synchronizing folder list

10:10:41 AM ESorrin@nycballet.com
[Offline Address Book] Synchronizing folder ‘ESorrin@nycballet.com/Default
Global Address List/’

10:10:41 AM ESorrin@Balanchine.com
[GData] Synchronizing folder list

10:10:42 AM ESorrin@Balanchine.com
[IMAP] Synchronizing subfolders: Done

10:10:42 AM ESorrin@Balanchine.com
[IMAP] Synchronizing subfolders: For folder ESorrin@Balanchine.com/Inbox

10:10:42 AM ESorrin@nycballet.com
[Exchange Web Services] Synchronizing folder ‘ESorrin@nycballet.com/Inbox/’

10:10:42 AM ESorrin@Balanchine.com
[IMAP] Synchronizing subfolders: Done

10:10:42 AM ESorrin@Balanchine.com
[IMAP] Synchronizing subfolders: For folder ESorrin@Balanchine.com/[Gmail]

10:10:42 AM ESorrin@Balanchine.com
[GData] Synchronizing folder ‘ESorrin@Balanchine.com/Contacts/’

10:10:42 AM ESorrin@Balanchine.com
[GData] Synchronizing folder ‘ESorrin@Balanchine.com/Directory/’

10:10:42 AM ESorrin@Balanchine.com
[IMAP] Synchronizing subfolders: Done

10:10:42 AM ESorrin@nycballet.com
[Exchange Web Services] Synchronizing folder ‘ESorrin@nycballet.com/Junk
E-mail/’

10:10:42 AM ESorrin@nycballet.com
[Exchange Web Services] Synchronizing folder ‘ESorrin@nycballet.com/Junk/’

10:10:42 AM ESorrin@nycballet.com
[Exchange Web Services] Synchronizing folder ‘ESorrin@nycballet.com/2012
Emails/’

10:10:42 AM ESorrin@nycballet.com
[Exchange Web Services] Synchronizing folder ‘ESorrin@nycballet.com/2014 Jan
Feb March April/’

10:10:42 AM ESorrin@nycballet.com
[Exchange Web Services] Synchronizing folder ‘ESorrin@nycballet.com/2013
Emails/’

10:10:42 AM ESorrin@nycballet.com
[Exchange Web Services] Synchronizing folder ‘ESorrin@nycballet.com/2014
May June July August/’

10:10:43 AM ESorrin@nycballet.com
[Exchange Web Services] Synchronizing folder ‘ESorrin@nycballet.com/Suggested
Contacts/’

10:10:43 AM ESorrin@nycballet.com
[Exchange Web Services] Synchronizing folder ‘ESorrin@nycballet.com/Sync
Issues/’

10:10:43 AM ESorrin@nycballet.com
[Exchange Web Services] Synchronizing folder ‘ESorrin@nycballet.com/Tommy
Lemanski (Tommy Lemanski)/’

10:10:43 AM ESorrin@nycballet.com
[Exchange Web Services] Synchronizing folder ‘ESorrin@nycballet.com/Frequent
Contacts/’

10:10:43 AM ESorrin@nycballet.com
[Exchange Web Services] Synchronizing folder ‘ESorrin@nycballet.com/Working
Set/’

10:10:43 AM ESorrin@nycballet.com
[Exchange Web Services] Synchronizing folder ‘ESorrin@nycballet.com/New
Contacts/’

10:10:43 AM ESorrin@nycballet.com
[Exchange Web Services] Synchronizing folder ‘ESorrin@nycballet.com/United States/’

10:10:43 AM ESorrin@nycballet.com
[Exchange Web Services] Synchronizing folder ‘ESorrin@nycballet.com/Sent/’

10:10:44 AM ESorrin@nycballet.com
[Exchange Web Services] Synchronizing folder ‘ESorrin@nycballet.com/Trash/’

10:10:47 AM ESorrin@nycballet.com
[Exchange Web Services] Synchronizing folder ‘ESorrin@nycballet.com/Outbox/’

10:10:47 AM ESorrin@nycballet.com
[Exchange Web Services] Synchronizing folder ‘ESorrin@nycballet.com/Inbox/’

10:10:47 AM ESorrin@nycballet.com
[Exchange Web Services] Synchronizing folder ‘ESorrin@nycballet.com/Calendar/’

10:10:48 AM ESorrin@nycballet.com
[Exchange Web Services] Synchronizing folder ‘ESorrin@nycballet.com/Contacts/’

10:10:48 AM ESorrin@nycballet.com
[Exchange Web Services] Synchronizing folder ‘ESorrin@nycballet.com/Drafts/’

10:10:48 AM ESorrin@nycballet.com
[Exchange Web Services] Synchronizing folder ‘ESorrin@nycballet.com/Tasks/’

10:10:48 AM ESorrin@nycballet.com
[Exchange Web Services] Synchronizing folder ‘ESorrin@nycballet.com/Main
Contacts/’

10:10:48 AM ESorrin@nycballet.com
[Exchange Web Services] Synchronizing folder 'ESorrin@nycballet.com/2013
Emails/Jan Feb Mar ‘13/’

10:10:48 AM ESorrin@nycballet.com
[Exchange Web Services] Synchronizing folder 'ESorrin@nycballet.com/2013
Emails/April May June ‘13/’

10:10:48 AM ESorrin@nycballet.com
[Exchange Web Services] Synchronizing folder ‘ESorrin@nycballet.com/Sync
Issues/Conflicts/’

10:10:48 AM ESorrin@nycballet.com
[Exchange Web Services] Synchronizing folder ‘ESorrin@nycballet.com/Sync
Issues/Local Failures/’

10:10:49 AM ESorrin@nycballet.com
[Exchange Web Services] Synchronizing folder ‘ESorrin@nycballet.com/Sync
Issues/Server Failures/’

10:10:49 AM ESorrin@nycballet.com
[Exchange Web Services] Synchronizing folder ‘ESorrin@nycballet.com/Trash/OLD
Main Contacts/’

10:10:49 AM ESorrin@nycballet.com
[Exchange Web Services] Synchronizing folder ‘ESorrin@nycballet.com/Calendar/Jewish
Holidays 13-17/’

10:10:49 AM ESorrin@nycballet.com
[Exchange Web Services] Synchronizing folder ‘ESorrin@nycballet.com/Contacts/AndroidContact/’

10:10:49 AM ESorrin@nycballet.com
[Exchange Web Services] Synchronizing folder ‘ESorrin@nycballet.com/Contacts/Bad
Entries/’

10:10:49 AM ESorrin@nycballet.com
[Exchange Web Services] Synchronizing folder ‘ESorrin@nycballet.com/Contacts/Blackberry/’

10:10:49 AM ESorrin@nycballet.com [Exchange
Web Services] Synchronizing folder ‘ESorrin@nycballet.com/Contacts/Ellen
sorrin/’

10:10:49 AM ESorrin@nycballet.com
[Exchange Web Services] Synchronizing folder ‘ESorrin@nycballet.com/Contacts/Foreign
Contacts (Balanchine Trust Intern)/’

10:10:49 AM ESorrin@nycballet.com
[Exchange Web Services] Synchronizing folder ‘ESorrin@nycballet.com/Contacts/Repetiteurs
(Balanchine Trust Intern)/’

10:10:49 AM ESorrin@nycballet.com
[Exchange Web Services] Synchronizing folder ‘ESorrin@nycballet.com/Contacts/Tommy
Lemanski (Tommy Lemanski)/’

10:13:27 AM ESorrin@nycballet.com
[Exchange Web Services] Uploading item(s) to folder ‘ESorrin@nycballet.com/Inbox/’

10:13:31 AM ESorrin@nycballet.com
[Exchange Web Services] Uploading item(s) to folder ‘ESorrin@nycballet.com/Inbox/’

10:16:31 AM ESorrin@nycballet.com
[Exchange Web Services] Uploading item(s) to folder ‘ESorrin@nycballet.com/Drafts/’

10:19:31 AM ESorrin@nycballet.com
[Exchange Web Services] Uploading item(s) to folder ‘ESorrin@nycballet.com/Drafts/’

10:19:32 AM ESorrin@nycballet.com
[Exchange Web Services] Deleting item(s) from folder ‘ESorrin@nycballet.com/Drafts/’

10:20:41 AM ESorrin@nycballet.com
[Exchange Web Services] Synchronizing folder list

10:20:41 AM ESorrin@nycballet.com
[Offline Address Book] Synchronizing folder list

10:20:41 AM ESorrin@Balanchine.com
[IMAP] Synchronizing subfolders: For folder ESorrin@Balanchine.com/

10:20:41 AM ESorrin@Balanchine.com
[GData] Synchronizing folder list

10:20:41 AM ESorrin@nycballet.com
[Offline Address Book] Synchronizing folder ‘ESorrin@nycballet.com/Default
Global Address List/’

10:20:42 AM ESorrin@Balanchine.com
[IMAP] Synchronizing subfolders: Done

10:20:42 AM ESorrin@Balanchine.com
[IMAP] Synchronizing subfolders: For folder ESorrin@Balanchine.com/Inbox

10:20:42 AM ESorrin@nycballet.com
[Exchange Web Services] Synchronizing folder ‘ESorrin@nycballet.com/Inbox/’

10:20:42 AM ESorrin@Balanchine.com
[IMAP] Synchronizing subfolders: Done

10:20:42 AM ESorrin@Balanchine.com
[IMAP] Synchronizing subfolders: For folder ESorrin@Balanchine.com/[Gmail]

10:20:42 AM ESorrin@Balanchine.com
[GData] Synchronizing folder list

10:20:42 AM ESorrin@Balanchine.com
[IMAP] Synchronizing subfolders: Done

10:20:42 AM ESorrin@nycballet.com
[Exchange Web Services] Synchronizing folder ‘ESorrin@nycballet.com/Junk
E-mail/’

10:20:42 AM ESorrin@nycballet.com
[Exchange Web Services] Synchronizing folder ‘ESorrin@nycballet.com/Junk/’

10:20:42 AM ESorrin@nycballet.com
[Exchange Web Services] Synchronizing folder ‘ESorrin@nycballet.com/2012 Emails/’

10:20:42 AM ESorrin@nycballet.com
[Exchange Web Services] Synchronizing folder ‘ESorrin@nycballet.com/2014 Jan
Feb March April/’

10:20:42 AM ESorrin@nycballet.com
[Exchange Web Services] Synchronizing folder ‘ESorrin@nycballet.com/2013
Emails/’

10:20:42 AM ESorrin@nycballet.com
[Exchange Web Services] Synchronizing folder ‘ESorrin@nycballet.com/2014
May June July August/’

10:20:42 AM ESorrin@nycballet.com
[Exchange Web Services] Synchronizing folder ‘ESorrin@nycballet.com/Suggested
Contacts/’

10:20:43 AM ESorrin@nycballet.com
[Exchange Web Services] Synchronizing folder ‘ESorrin@nycballet.com/Sync
Issues/’

10:20:43 AM ESorrin@nycballet.com
[Exchange Web Services] Synchronizing folder ‘ESorrin@nycballet.com/Tommy
Lemanski (Tommy Lemanski)/’

10:20:43 AM ESorrin@nycballet.com
[Exchange Web Services] Synchronizing folder ‘ESorrin@nycballet.com/Frequent
Contacts/’

10:20:43 AM ESorrin@nycballet.com
[Exchange Web Services] Synchronizing folder ‘ESorrin@nycballet.com/Working
Set/’

10:20:43 AM ESorrin@nycballet.com
[Exchange Web Services] Synchronizing folder ‘ESorrin@nycballet.com/New
Contacts/’

10:20:43 AM ESorrin@nycballet.com
[Exchange Web Services] Synchronizing folder ‘ESorrin@nycballet.com/United
States/’

10:20:43 AM ESorrin@nycballet.com [Exchange
Web Services] Synchronizing folder ‘ESorrin@nycballet.com/Sent/’

10:20:43 AM ESorrin@nycballet.com
[Exchange Web Services] Synchronizing folder ‘ESorrin@nycballet.com/Trash/’

10:20:43 AM ESorrin@nycballet.com
[Exchange Web Services] Synchronizing folder ‘ESorrin@nycballet.com/Outbox/’

10:20:44 AM ESorrin@nycballet.com
[Exchange Web Services] Synchronizing folder ‘ESorrin@nycballet.com/Inbox/’

10:20:44 AM ESorrin@nycballet.com
[Exchange Web Services] Synchronizing folder ‘ESorrin@nycballet.com/Calendar/’

10:20:44 AM ESorrin@nycballet.com
[Exchange Web Services] Synchronizing folder ‘ESorrin@nycballet.com/Contacts/’

10:20:44 AM ESorrin@nycballet.com
[Exchange Web Services] Synchronizing folder ‘ESorrin@nycballet.com/Drafts/’

10:20:44 AM ESorrin@nycballet.com
[Exchange Web Services] Synchronizing folder ‘ESorrin@nycballet.com/Tasks/’

10:20:44 AM ESorrin@nycballet.com
[Exchange Web Services] Synchronizing folder ‘ESorrin@nycballet.com/Main
Contacts/’

10:20:45 AM ESorrin@nycballet.com
[Exchange Web Services] Synchronizing folder 'ESorrin@nycballet.com/2013
Emails/Jan Feb Mar ‘13/’

10:20:45 AM ESorrin@nycballet.com
[Exchange Web Services] Synchronizing folder 'ESorrin@nycballet.com/2013
Emails/April May June ‘13/’

10:20:45 AM ESorrin@nycballet.com
[Exchange Web Services] Synchronizing folder ‘ESorrin@nycballet.com/Sync
Issues/Conflicts/’

10:20:45 AM ESorrin@Balanchine.com
[GData] Synchronizing folder list

10:20:45 AM ESorrin@nycballet.com
[Exchange Web Services] Synchronizing folder ‘ESorrin@nycballet.com/Sync
Issues/Local Failures/’

10:20:45 AM ESorrin@nycballet.com
[Exchange Web Services] Synchronizing folder ‘ESorrin@nycballet.com/Sync
Issues/Server Failures/’

10:20:45 AM ESorrin@Balanchine.com
[GData] Synchronizing folder ‘ESorrin@Balanchine.com/Contacts/’

10:20:45 AM ESorrin@nycballet.com
[Exchange Web Services] Synchronizing folder ‘ESorrin@nycballet.com/Trash/OLD
Main Contacts/’

10:20:45 AM ESorrin@Balanchine.com
[GData] Synchronizing folder ‘ESorrin@Balanchine.com/Directory/’

10:20:45 AM ESorrin@nycballet.com
[Exchange Web Services] Synchronizing folder ‘ESorrin@nycballet.com/Calendar/Jewish
Holidays 13-17/’

10:20:45 AM ESorrin@nycballet.com
[Exchange Web Services] Synchronizing folder ‘ESorrin@nycballet.com/Contacts/AndroidContact/’

10:20:45 AM ESorrin@nycballet.com
[Exchange Web Services] Synchronizing folder ‘ESorrin@nycballet.com/Contacts/Bad
Entries/’

10:20:45 AM ESorrin@nycballet.com
[Exchange Web Services] Synchronizing folder ‘ESorrin@nycballet.com/Contacts/Blackberry/’

10:20:46 AM ESorrin@Balanchine.com
[GData] Synchronizing folder ‘ESorrin@Balanchine.com/esorrin@balanchine.com/’

10:20:46 AM ESorrin@nycballet.com
[Exchange Web Services] Synchronizing folder ‘ESorrin@nycballet.com/Contacts/Ellen
sorrin/’

10:20:46 AM ESorrin@nycballet.com
[Exchange Web Services] Synchronizing folder ‘ESorrin@nycballet.com/Contacts/Foreign
Contacts (Balanchine Trust Intern)/’

10:20:46 AM ESorrin@nycballet.com
[Exchange Web Services] Synchronizing folder ‘ESorrin@nycballet.com/Contacts/Repetiteurs
(Balanchine Trust Intern)/’

10:20:46 AM ESorrin@nycballet.com
[Exchange Web Services] Synchronizing folder ‘ESorrin@nycballet.com/Contacts/Tommy
Lemanski (Tommy Lemanski)/’

10:21:06 AM ESorrin@nycballet.com
[Exchange Web Services] Deleting item(s) from folder ‘ESorrin@nycballet.com/Drafts/’

10:21:06 AM ESorrin@nycballet.com
[Exchange Web Services] Sending email

10:21:06 AM ESorrin@nycballet.com
[Exchange Web Services] Sending email: Re: Collaboration Piece

10:21:06 AM ESorrin@nycballet.com
[Exchange Web Services] Uploading item(s) to folder ‘ESorrin@nycballet.com/Inbox/’

10:21:07 AM ESorrin@nycballet.com
[Exchange Web Services] Uploading item(s) to folder ‘ESorrin@nycballet.com/Inbox/’

10:21:12 AM ESorrin@nycballet.com
[Exchange Web Services] Moving item(s) from folder ‘ESorrin@nycballet.com/Inbox/’
to folder ‘ESorrin@nycballet.com/Trash/’

10:21:13 AM ESorrin@nycballet.com
[Exchange Web Services] Moving item(s) from folder ‘ESorrin@nycballet.com/Inbox/’
to folder ‘ESorrin@nycballet.com/Trash/’

10:21:15 AM ESorrin@nycballet.com
[Exchange Web Services] Moving item(s) from folder ‘ESorrin@nycballet.com/Inbox/’
to folder ‘ESorrin@nycballet.com/Trash/’

10:21:19 AM ESorrin@nycballet.com
[Exchange Web Services] Uploading item(s) to folder ‘ESorrin@nycballet.com/Inbox/’

10:22:04 AM ESorrin@nycballet.com
[Exchange Web Services] Uploading item(s) to folder ‘ESorrin@nycballet.com/Inbox/’

10:22:35 AM ESorrin@nycballet.com
[Exchange Web Services] Uploading item(s) to folder ‘ESorrin@nycballet.com/Inbox/’

10:24:09 AM ESorrin@nycballet.com
[Exchange Web Services] Uploading item(s) to folder ‘ESorrin@nycballet.com/Inbox/’

10:25:20 AM ESorrin@nycballet.com
[Exchange Web Services] Synchronizing folder ‘ESorrin@nycballet.com/Sent/’

10:27:10 AM ESorrin@nycballet.com
[Exchange Web Services] Uploading item(s) to folder ‘ESorrin@nycballet.com/Drafts/’

10:27:59 AM ESorrin@nycballet.com
[Exchange Web Services] Synchronizing folder ‘ESorrin@nycballet.com/Inbox/’

10:28:02 AM ESorrin@nycballet.com
[Exchange Web Services] Uploading item(s) to folder ‘ESorrin@nycballet.com/Inbox/’

10:28:15 AM ESorrin@nycballet.com
[Exchange Web Services] Uploading item(s) to folder ‘ESorrin@nycballet.com/Inbox/’

10:28:38 AM ESorrin@nycballet.com
[Exchange Web Services] Sending email

10:28:38 AM ESorrin@nycballet.com
[Exchange Web Services] Sending email: Re: Fwd: Collaboration Piece

10:28:38 AM ESorrin@nycballet.com
[Exchange Web Services] Uploading item(s) to folder ‘ESorrin@nycballet.com/Inbox/’

10:28:39 AM ESorrin@nycballet.com
[Exchange Web Services] Uploading item(s) to folder ‘ESorrin@nycballet.com/Inbox/’

10:28:43 AM ESorrin@nycballet.com
[Exchange Web Services] Uploading item(s) to folder ‘ESorrin@nycballet.com/Inbox/’

10:28:48 AM ESorrin@nycballet.com
[Exchange Web Services] Moving item(s) from folder ‘ESorrin@nycballet.com/Inbox/’
to folder ‘ESorrin@nycballet.com/Trash/’

10:28:50 AM ESorrin@nycballet.com
[Exchange Web Services] Moving item(s) from folder ‘ESorrin@nycballet.com/Inbox/’
to folder ‘ESorrin@nycballet.com/Trash/’

10:28:52 AM ESorrin@nycballet.com
[Exchange Web Services] Uploading item(s) to folder ‘ESorrin@nycballet.com/Inbox/’

10:29:25 AM ESorrin@nycballet.com
[Exchange Web Services] Uploading item(s) to folder ‘ESorrin@nycballet.com/Inbox/’

10:30:00 AM ESorrin@nycballet.com
[Exchange Web Services] Sending email

10:30:00 AM ESorrin@nycballet.com
[Exchange Web Services] Sending email: Fw:

10:30:00 AM ESorrin@nycballet.com
[Exchange Web Services] Uploading item(s) to folder ‘ESorrin@nycballet.com/Inbox/’

10:30:00 AM ESorrin@nycballet.com
[Exchange Web Services] Uploading item(s) to folder ‘ESorrin@nycballet.com/Inbox/’

10:30:04 AM ESorrin@nycballet.com
[Exchange Web Services] Uploading item(s) to folder ‘ESorrin@nycballet.com/Inbox/’

10:30:29 AM ESorrin@nycballet.com
[Exchange Web Services] Uploading item(s) to folder ‘ESorrin@nycballet.com/Inbox/’

10:30:34 AM ESorrin@nycballet.com
[Exchange Web Services] Moving item(s) from folder ‘ESorrin@nycballet.com/Inbox/’
to folder ‘ESorrin@nycballet.com/Trash/’

10:30:38 AM ESorrin@nycballet.com
[Exchange Web Services] Uploading item(s) to folder ‘ESorrin@nycballet.com/Inbox/’

10:30:41 AM ESorrin@nycballet.com
[Exchange Web Services] Synchronizing folder list

10:30:41 AM ESorrin@nycballet.com
[Offline Address Book] Synchronizing folder list

10:30:41 AM ESorrin@Balanchine.com
[IMAP] Synchronizing subfolders: For folder ESorrin@Balanchine.com/

10:30:41 AM ESorrin@Balanchine.com
[GData] Synchronizing folder list

10:30:41 AM ESorrin@nycballet.com
[Offline Address Book] Synchronizing folder ‘ESorrin@nycballet.com/Default
Global Address List/’

10:30:42 AM ESorrin@Balanchine.com
[IMAP] Synchronizing subfolders: Done

10:30:42 AM ESorrin@Balanchine.com
[IMAP] Synchronizing subfolders: For folder ESorrin@Balanchine.com/Inbox

10:30:42 AM ESorrin@Balanchine.com
[GData] Synchronizing folder list

10:30:42 AM ESorrin@nycballet.com
[Exchange Web Services] Synchronizing folder ‘ESorrin@nycballet.com/Inbox/’

10:30:42 AM ESorrin@Balanchine.com
[IMAP] Synchronizing subfolders: Done

10:30:42 AM ESorrin@Balanchine.com
[IMAP] Synchronizing subfolders: For folder ESorrin@Balanchine.com/[Gmail]

10:30:42 AM ESorrin@Balanchine.com
[GData] Synchronizing folder ‘ESorrin@Balanchine.com/Contacts/’

10:30:42 AM ESorrin@Balanchine.com
[IMAP] Synchronizing subfolders: Done

10:30:42 AM ESorrin@Balanchine.com
[GData] Synchronizing folder ‘ESorrin@Balanchine.com/Directory/’

10:30:42 AM ESorrin@nycballet.com
[Exchange Web Services] Synchronizing folder ‘ESorrin@nycballet.com/Junk
E-mail/’

10:30:42 AM ESorrin@nycballet.com
[Exchange Web Services] Synchronizing folder ‘ESorrin@nycballet.com/Junk/’

10:30:42 AM ESorrin@nycballet.com
[Exchange Web Services] Synchronizing folder ‘ESorrin@nycballet.com/2012
Emails/’

10:30:42 AM ESorrin@nycballet.com
[Exchange Web Services] Synchronizing folder ‘ESorrin@nycballet.com/2014 Jan
Feb March April/’

10:30:42 AM ESorrin@nycballet.com
[Exchange Web Services] Synchronizing folder ‘ESorrin@nycballet.com/2013
Emails/’

10:30:42 AM ESorrin@nycballet.com
[Exchange Web Services] Synchronizing folder ‘ESorrin@nycballet.com/2014
May June July August/’

10:30:42 AM ESorrin@nycballet.com
[Exchange Web Services] Synchronizing folder ‘ESorrin@nycballet.com/Suggested
Contacts/’

10:30:43 AM ESorrin@nycballet.com
[Exchange Web Services] Synchronizing folder ‘ESorrin@nycballet.com/Sync
Issues/’

10:30:43 AM ESorrin@nycballet.com
[Exchange Web Services] Synchronizing folder ‘ESorrin@nycballet.com/Tommy
Lemanski (Tommy Lemanski)/’

10:30:43 AM ESorrin@nycballet.com
[Exchange Web Services] Synchronizing folder ‘ESorrin@nycballet.com/Frequent
Contacts/’

10:30:43 AM ESorrin@nycballet.com
[Exchange Web Services] Synchronizing folder ‘ESorrin@nycballet.com/Working
Set/’

10:30:43 AM ESorrin@nycballet.com
[Exchange Web Services] Synchronizing folder ‘ESorrin@nycballet.com/New
Contacts/’

10:30:43 AM ESorrin@nycballet.com
[Exchange Web Services] Synchronizing folder ‘ESorrin@nycballet.com/United
States/’

10:30:43 AM ESorrin@nycballet.com
[Exchange Web Services] Synchronizing folder ‘ESorrin@nycballet.com/Sent/’

10:30:44 AM ESorrin@nycballet.com
[Exchange Web Services] Synchronizing folder ‘ESorrin@nycballet.com/Trash/’

10:30:44 AM ESorrin@nycballet.com
[Exchange Web Services] Synchronizing folder ‘ESorrin@nycballet.com/Outbox/’

10:30:44 AM ESorrin@nycballet.com
[Exchange Web Services] Synchronizing folder ‘ESorrin@nycballet.com/Inbox/’

10:30:44 AM ESorrin@nycballet.com
[Exchange Web Services] Synchronizing folder ‘ESorrin@nycballet.com/Calendar/’

10:30:44 AM ESorrin@nycballet.com
[Exchange Web Services] Synchronizing folder ‘ESorrin@nycballet.com/Contacts/’

10:30:44 AM ESorrin@nycballet.com
[Exchange Web Services] Synchronizing folder ‘ESorrin@nycballet.com/Drafts/’

10:30:44 AM ESorrin@nycballet.com
[Exchange Web Services] Synchronizing folder ‘ESorrin@nycballet.com/Tasks/’

10:30:44 AM ESorrin@nycballet.com
[Exchange Web Services] Synchronizing folder ‘ESorrin@nycballet.com/Main
Contacts/’

10:30:45 AM ESorrin@nycballet.com
[Exchange Web Services] Synchronizing folder 'ESorrin@nycballet.com/2013
Emails/Jan Feb Mar ‘13/’

10:30:45 AM ESorrin@nycballet.com
[Exchange Web Services] Synchronizing folder 'ESorrin@nycballet.com/2013
Emails/April May June ‘13/’

10:30:45 AM ESorrin@nycballet.com
[Exchange Web Services] Synchronizing folder ‘ESorrin@nycballet.com/Sync
Issues/Conflicts/’

10:30:45 AM ESorrin@nycballet.com
[Exchange Web Services] Synchronizing folder ‘ESorrin@nycballet.com/Sync
Issues/Local Failures/’

10:30:45 AM ESorrin@nycballet.com
[Exchange Web Services] Synchronizing folder ‘ESorrin@nycballet.com/Sync
Issues/Server Failures/’

10:30:45 AM ESorrin@nycballet.com
[Exchange Web Services] Synchronizing folder ‘ESorrin@nycballet.com/Trash/OLD
Main Contacts/’

10:30:45 AM ESorrin@nycballet.com
[Exchange Web Services] Synchronizing folder ‘ESorrin@nycballet.com/Calendar/Jewish
Holidays 13-17/’

10:30:45 AM ESorrin@nycballet.com
[Exchange Web Services] Synchronizing folder ‘ESorrin@nycballet.com/Contacts/AndroidContact/’

10:30:45 AM ESorrin@nycballet.com
[Exchange Web Services] Synchronizing folder ‘ESorrin@nycballet.com/Contacts/Bad
Entries/’

10:30:46 AM ESorrin@nycballet.com
[Exchange Web Services] Synchronizing folder ‘ESorrin@nycballet.com/Contacts/Blackberry/’

10:30:46 AM ESorrin@nycballet.com
[Exchange Web Services] Synchronizing folder ‘ESorrin@nycballet.com/Contacts/Ellen
sorrin/’

10:30:46 AM ESorrin@nycballet.com
[Exchange Web Services] Synchronizing folder

Hello Anthony,
looks like there are 2 separate problems happening.
The “Modified occurrence is crossing or overlapping adjacent occurrence.” is actually a calendar issue - it means there are 2 events that are overlapping which is something exchange servers don’t allow. Try looking for it, if you fail we’ll need logs.
For the second one we need more detailed log data as well.
Go to Tools > Settings > Advanced.
Turn on Exchange Web Service logs.
Restart the application.
After the error pops up again, go to the Advanced settings and click Send logs. Maybe have your user send them to you first, either way, change the recipient to me (rust@emclient.com), and then put a link to this forum topic int he body of the email so I can get back to you here.

Best regards,
Olivia

Will set the logging up now.

There is also an issue with time zones in the calendar but I do not see a way to fix this.  Is there a known issue when adding an event from an Android device that the time is wrong in eM Client?  This was happening to us on the old version too.

Hello Anthony,
there is no known issue with Android devices and calendar events. Do you have different timezones set up on your device and on your computer, by any chance?

Best regards,
Olivia

Hello Olivia,

Below is the logs for Exchange.

For the time zone issue, looks like eM Client uses CST which is -7:00 for EST, the computer is using UTC which is -5:00 for EST, and the phone is using GMT which is -4:00 for EST.

Hi Anthony,
I copied the logs from the comments and deleted them from the forums; I apologise as I forgot to add an email address where you could send them. Have you tried searching for the bugged event? It could also most likely be caused by changing a single occurrance of a repeating event (for example moving the event to the next day). Try moving or deleting the event or right click the calendar > Properties > Repair and run repair to resync the calendar.

For the timezone issue, have you tried setting the devices to the same timezone and see if the issue persists?

Also, the connectivity issue - I now noticed its connected to a different account from the exchange one. Could you possibly get me a screenshot of the SMTP settings for that account? (Tools > Accounts)

Send any of the sensitive information to rust@emclient.com with a link to this forum topic.

Best regards,
Olivia

Hello Olivia,

Not sure why this happens in eM Client and not Outlook, she does have some calendar events scheduled at the same time but she needs them to be. Why is that an issue? Or is that not the issue here?  I will see if I can find the problem but her calendar is pretty busy.

There is only one time zone that will work for EST on the device.

I will get you over the info as soon as I can.

Thank you,

Hi Anthony,
the SMTP issue should be solved by going to the Tools > Accounts > the affected account > SMTP tab and in the Server setting change the Security policy to “Use SSL/TLS on special port (legacy)” option.

I’m not sure how Outlook deals with the calendar issue, but the error is tied to the limitation of the Exchange server and it’s detected when the changes upload to the server. Changing the repeated event’s time within the same day is okay, but moving it to another day results in this error and we haven’t found a way around this. Running the repair on the folder should help though.

As for the timezone, eM Client should use the timezone that is set up in Windows. Could you perhaps send me the calendar logs to this issue? It can also be set up in the Advanced settings. Set it up and try to replicate the issue and send me the logs. Thank you for your cooperation.

Best regards,
Olivia

I will let you know what happens to the SMTP issue, thank you.

Is there an easy way to find the event? I did the repair a yesterday but it did not help.

Not to sure if it will show up in the logs. Some events looks like just the ones added from the phone are on the calendar correct but when you open the even it says a different time then what it is showing on the calendar.

thank you,
Anthony

Hi Anthony,
no easy way to find the event, I’m afraid. It’s strange that the Repair doesn’t work though, I’ll consult it with our developers and let you know (maybe it will be better to remove and add the whole account in to fully resync).

I see, could you get a screenshot of the event as it looks in the calendar and export the event itself and send it to my email?

Thank you,
Olivia

Hello Olivia

Cannot find the event that is the issue.

Hi Anthony, I actually meant the one for the timezone problem.

Right I’m sorry I’ll do that today.

Did you see the email sent a week about with the timezone issue screen shots? Also after changing the gmail account to legacy the user has not been able to send emails from that account, is there another option that will work?

Hi Anthony,
I am very sorry but I did not receive the email with the timezone issue. Could you possibly send it again, please? Also please don’t send just the screenshots but export the event into an .ics file as well, please (it’s possibly to just Drag and drop the even from calendar to your desktop/documents).
Change the SMTP back to port 587 and Force usage of SSl/TLS.

Best regards,
Olivia

Hello I sent the time zone items yesterday did you receive it?

Also any word on if it is possible to find the bad calendar entry?

Hi Anthony,
I received the email this time, I’ll get back to you as soon as we analyze it.

Regards,
Olivia