Since updating to version 10.3.1720, I have been unable to manually apply rules to existing emails. For example, after creating a new spam filter, I want to manually test it. Filters do work for incoming emails, but not if selected manually.
It is possible to select the option, but the pop-up screen remains empty, showing only the loading icon.
Can anyone else confirm this issue, or do I need to try reinstalling?
Thanks for any advice!
Steff
Latest update → Problem still exists…
Can anyone else confirm this issue, or do I need to try reinstalling?
I personally carn’t replicate that problem
Filters do work for incoming emails, but not if selected manually.
Normally you can right click on any custom rule to run them manually without any problem. So could be some problem with the eM Client installation and might possibly need a reinstall.
So try “uninstalling and reinstalling eM Client” and if you have Windows “don’t delete the database” when asked on the uninstall wizard.
If you originally installed eM Client from the eM Client website, then you can download the same or later version via the release history page.
Note: Before uninstalling eM Client, make a manual backup first via “Menu / Backup” incase you need to restore for any reason. You can see when the backup is complete in Show Operations via clicking the drop-down on the right of Refresh.
If uninstalling and reinstalling eM Client still doesn’t work even with the latest version, try “exporting the rules” to an XML file, and then “deleting all the rules” and then “reimporting the rules” XML file via “Menu / File / Import”.
Note: Make sure to backup eM Client first.
To export the Rules in eM Client click “Menu / File / Export” and select “Export settings to .xml file”. Then on the next screen “select Rules” and select your destination and click Finish
If still the same problem, if you have been making regular eM Client backups you could alt “try restoring a recent dated backup” when you know the rules were working ok via “Menu / File / Restore”. Any new emails etc since the backup will then update when eM Client recconects.
Lastly if still the same problem, suggest then if you have a current active paid Pro or Personal version to go to the VIP support page and login and lodge a support ticket for official support.
