We are deploying the app via an MDM
We have the latest app version installed
The Accounts field is blank and we can’t add any account.
The only way that we can get the Accounts field to show is to erase the device and then the field will show and we could add an account. After about 3 days the app reverted and lost the accounts and we can’t add the account back again.
Hi! The MDM support is still quite new, so it is possible there could be some unexpected use cases we didn’t fully prepare for. We would really appreciate if you could reach out to us directly at [email protected] with exact details on what you set in the MDM so we can replicate this issue and figure out what the cause is.
Thank you very much for your cooperation.
I just sent an email to that email address.
Any progress on this issue? I’m dealing with the same thing.
Hi @Sixkids2067, from what I found out from our support team, it seems there was some missing information in the MDM configuration.
The AllowUnmanagedAccounts value was not set, which defaults to false , and no specific accounts were configured either. This means that once the device was managed by the MDM, the accounts previously added directly in the app were no longer allowed.
We unfortunately don’t have enough information to say exactly how the configuration ended up in this state, or why the issue only became apparent after three days. However, this does seem to explain the behavior described in this thread.
Once the MDM configuration was corrected, the app behaved as expected.
If you need any further help, please send us some details about your current setup at [email protected], and we’ll be happy to take a closer look.