Template does not work for reply and forward

[bce]

  Hi,

Have assigned templates with red (röd) text color for new mail, reply and forward.
When I open a new mail with my red text template, text color is red.
When I reply or forward a mail text color is not red?
Mail format is always html.

em Version 7.2.37929.0

[Gary]

Can you upgrade to the latest version 7 release available in the Release History, and see if the problem is still there.

[bce]

Still same problem.

and

Look for new updates does not work via help -> look for new updates.

New version.

Same problem in version 8.

[bce]

Same problem in version 8.
>Sorry, works fine in version 8.

[bce]

Hi,

One more thing, version 8 (and 7?)

I receive a mail with this text.
Use a template with red text and yellow background for reply and forward.
*************************

When I reply this happen:

When I insert text at the top of this message it looks like this.
I notice that background is not character background, character background is not possible to define in a template?
*************************

Here I have added text a few lines down in the text. Red colour and yellow background is missing?
*************************

This is how I wish (think) it should work, that template text colour override all other formats in the reply text.
*************************

If I copy this text from first line
*************************

and paste it a bit down in the text, colour and background i missing.
Keep format is set in the settings for paste,

Regards

[Gary]

Your template is only added to the top of the message. When you are typing within the quoted text, that is not part of your template.

[bce]

If I copy this text from first line
*************************

and paste it a bit down in the text, colour and background is missing?
Keep format is set in the settings for paste,

Seem like copy does not copy text colour and background info.

[Gary]

You need to understand how HTML pages are defined to see that the behavior is correct.

The template format, red on yellow, is specified at the beginning of the HTML for your reply section only. When you copy some text from what you have typed in the reply, you are not copying the page format at all.

Then you paste it into the original message area, which has it’s own format defined.

This is different to typing something, making it red on yellow, and then copying it to somewhere else. In that instance the text attributes are right at the text you are copying, not in the HTML header. So you copy the attributes with the text.

Does that make sense?

[bce]

This is outside the template.
Here I have blue marked two lines.
I always copy from these lines in this example.

*********************************************************************

Here I have copied the first blue line and pasted it outside the template.
******************************************************************

Here I have copied two blue lines and past them.
**********************************************************************

The hole text looks like this after all copy and paste.

[Gary]

Marking two lines as blue has nothing to do with the template. 

[bce]

In version 7 both with and without template all works fine.
I think version 8 handles this the wrong way.

[Gary]

For issues with beta versions, please send your comments to [email protected]

[bce]

Thank you!