eM Client version: 10.4.4867 (a1d5549)
PC operating system: Windows 11 Home (25H2)
Email provider: Microsoft Outlook.com
Problem: Reminder time for tasks is not syncing correctly and is off by -5 hours.
I’m creating a task in eM Client and set the reminder date and time. I then open Outlook.com to check if the task was synchronized correctly. It turns out that the reminder time is off by -5 hours compared to what I set it to in eM Client.
For example: eM Client task setting is: Recurs every Sunday and a reminder set for Sunday at 6:00 AM.
Checking Outlook.com: The reminder time is set to 01:00 AM
My other devices (phone, tablet) are syncing from Outlook and the reminder time is set for 1:00 AM while my desktop will remind me at 6:00 AM.
I checked the time-zone setting in Windows and Outlook.com and both are set to (UTC-05:00) Eastern Time (US & Canada). Checking online with ChatGPT, it was suggested that it is most definitely a time zone mismatch between eM Client and Outlook. I checked the time zone setting on my PC and Outlook and they are correct. However, I can’t find the time zone setting in eM Client.
Can anyone help to get this corrected please?
Thanks,
Fred
Do a screenshot of your actual Task so we can try and replicate it. Blank out anything personal.
Hi cyberzork,
Thank you for looking into this!
Test 1
I created a task in eM Client and set the reminder time to 9:00 AM.
I then checked my Outlook.com ToDo-folder and noticed that the reminder time has changed to 5:00 AM - 4 hours earlier.
Ok I’ll test that later today with my Outlook.com account and update this thread.
Ok i created a Test Task using V10.4.4867 on Mac using my Outlook.com IMAP account for the same date the 4th of April and a reminder at the same time 9am, and after it synced online “it showed a reminder time of 7pm online” in the Outlook.com account as in the 2nd screenshot below, so its not synching the same reminder time online so i don’t know if this is an eM Client bug or a Microsoft end server issue. Needs the eM Devs to look into that.
Thanks for confirming, cyberzork!
I investigated further and noticed that if you do it the other way around and create a task in Outlook.com it will display correctly in eM Client.
This is the task I created in Outlook.com:
And this is received after synchronization with eM Client:
From this test my conclusion is that tasks, created in eM Client, will not synchronize correctly to Outlook.com. However, tasks created in Outlook.com will synchronize correctly to eM Client.
I ran another test and created a recurring task in eM Client, which repeats every 1st Saturday of a month, and set the reminder to 12PM.
And this is what I received in Outlook.com:
The time is off again by 4 hours and there is an error for the recurrence: “NOT TRANSLATED: unhandled”.
I then signed up for a mailbox.org account and experienced similar issues synchronizing tasks between both platforms. Interestingly, there is no 4-hours reminder time difference, but an entire day off. I can only hope that the development department at eM Client is looking into this because I’m very much tasks oriented.
