I have set up EMclient on a new PC and although the emails and the calendar and Contacts have been recognised, none of the tags have been recognised. My other two PCs synchronise the tags authomatically so I need assistance to figure out why this is not happening with the new PC.
I have set up EMclient on a new PC and although the emails and the calendar and Contacts have been recognised, none of the tags have been recognised. My other two PCs synchronise the tags authomatically so I need assistance to figure out why this is not happening with the new PC
What i would suggest “if they are identical IMAP, Exchange, Office 365 or iCloud accounts, contacts, tasks, notes etc” on all your computers, is to first go to “Menu / Backup” and make a manual backup “on one of your other computers that has the tags synchronising ok”. You can see when the backup is complete in Show Operations via the dropdown on the right of Refresh.
Then transfer that dated backup.zip file “to the new computer that is not synchronising with the tags” and restore the backup.zip file via “Menu / File / Restore” as per the below blog. The backup file by default goes in your “Documents / eM Client” folder.
Once restored then if the new computer has a differant license key than your other pcs’, then go to “Menu / Help / License” and deactivate and reactive with the correct license key.
None of my pcs or my iPad are synching tags since I updated emclient software on 07/08/26. My IT guy is also experiencing the same issues on his PC. It appears something in the latest update is affecting tagging of emails.
I have lost several thousands of pounds due to this tagging error and I need it urgently resolved else I will switch my data across to a different email client. Please provide an urgent resolution to this as both my IT specialists have confirmed the issue is linked to EM clients latest update which obviously has a bug that is failing to carry across email tags.
I have lost several thousands of pounds due to this tagging error and I need it urgently resolved else I will switch my data across to a different email client.
I personally haven’t experienced issues with my own server tags or local tags with the recent V9 or V10 updates so might be specific to your server.
Server tags are supported in Gmail, IceWarp, Exchange, Dovecot, and Imageway accounts as per the following blog link. There might now also be other servers supported since the blog was written.
So if you have one of the above supported servers, then try the latest V10.4.5674 just released for Windows and Mac via the release history page
If you do try the update, make a backup first via “Menu / Backup” incase you need to restore for any reason. Also close eM Client before updating.
If the latest V10.4.5674 update still doesn’t fix your Tag issue that worked previously, then suggest if you have a current active paid Pro, Personal or Business license, go to the VIP support page and login and lodge a support ticket for official support. Let them know what server you are using and if you have Windows or Mac & your OS version.
If you have run out of your 12 months support, then you can get another year support extension via the following page VIP Support Extension | eM Client