Hello Robert,
after this issue pops up please go to C:\Windows\SysWOW64 in your computer and run Taskmgr.exe
Right click the eM Client task and create a memory dump file.
Send the file to [email protected] with a link to this forum.
An .oab file located in your database would be useful as well (the name of this file can vary as it’s random, but it should be the largest file with an ‘oab’ suffix)
Regards,
Olivia