Hello.
Em Client on Android has periodic issues with syncing. Essentially it just stops syncing. The little left-to-right scanny thing showing activity runs but there is no sync. Push notifications get through, but if I click on the email it cannot load the email.
I Need to force stop to get everything going again.
I am using this with a single account (IMAP with a Dovecot server) and the Windows version of Em Client runs very well with the same account.
First off “try completely powering off your mobile device and power back on” to see if that makes any difference. Also “try turning your mob data off and / or wifi off and back on” to see if that works. Could just need a reboot or a data glitch.
Then if no difference, close the mobile app and then try “clearing the local cache” in the app, by going to your Droid “Settings / Apps / eM Client / Storage” section. The clear cache icon is normally at the bottom right in Storage.
If that still doesn’t work you might also need to try “clearing the app data” in the Storage section which will also clear the accounts in the app, where you would then need to resetup the app accounts etc automatically, either via the “Menu / Tools / QR Export” in the desktop client and then import via QR Code in the mobile App via "Menu / Settings / Import Export / Import via QR Code.
Or if you don’t use eM Client for desktop then re-setup as new & see if that fixes it. Could just be a local account problem in the mobile app.
Next you can also speed up the email synching in the Droid app by eg: going to “Menu / Settings” . Then “Open your mail account” and scroll down to Services. Then open your IMAP account and there is “Sync Options” where you can enable to “Download messages for offline use etc” and “Customise download options” which has options to download Message list only or Full Messages without attachments or Full messages with attachments. So you can also try those too which normally help with loading / synching issues.
Failing that you might need to try removing your accounts, and then “uninstall and reinstall the app” via the Playstore and start new again, as might be a problem with the app installation and a reinstalling the app might then fix the problem.
Lastly sometimes syncing / loading problems can be caused by eg: resident background mobile apps running like eg: optionally installed firewall / security programs, or optionally installed antivirus programs or VPNs. So “if you have installed any third party optional programs like that” other than what comes default with the mobile OS, then try completely disabling those to test incase of any interference with the mobile app.
Thanks for replying.
I have already tried most of what you have suggested. Rebooting the device was #1, and playing with the network settings (mobile data on/off. WiFi on/off, etc.). The same goes for clearing of the cache. The phone has no VPN software. I have played with the IMAP settings in the app. And my desktop has em Client (I have tried adding the account both manually and with the QR code) and it has no issues, either.
The problem is that I try these things and, usually less than a day later, the problem resurfaces. I would also mention that other email apps NEVER have this problem.
I would really like to use the em Client app on my phone, but if it’s not ready for prime time, that’s fine. Other email apps work very well, but I like the look/feel/features of em Client.
Is there anything concrete I can try to help diagnose this, or should i just use a different app?
The problem is that I try these things and, usually less than a day later, the problem resurfaces.
If clearing the data completely in the Storage section and uninstalling and reinstalling the app and re-setting up again doesn’t help, “and the app just randomly stops synching less than a day later”, that could either be a physical connection problem or mail server related problem, or possibly something else going on in the Droid OS build causing it to stop synching. Unknown.
I personally can’t replicate that same problem on my OS14 Droid mobile with three different IMAP accounts using mobile cell data or wifi.
The only thing I can suggest is to update in this thread “what your IMAP server address, port and security policy is” for your Dovecot mail acct and we can then see if there is any obvious problems.
First, I would rather not post that information publicly.
Second, this same server has worked flawlessly with Em Client for Windows, Thunderbird for Linux and Windows, the Android Gmail mail app, and Boxer for Android. These have been rock-stable for several years of daily use. Plus I have, from time to time, tried countless other apps just to see if they are a better fit. Most work quite well. But Em Client has been ill-behaved.
I don’t care much for someone saying “well,it works on my phone…” I hope it does, or you have no business releasing it beyond alpha testers.
If you want to connect in a non-public space, I can share data, otherwise, I’ll just go back to using something else. Not a big deal for me.
First, I would rather not post that information publicly.
If you don’t want to post your mail server address, port and security policy then “we have no way to know if there is any issue there from a troubleshooting point”.
You don’t post the username or password. Only the mail server settings as I advised.
Also update what OS Droid version you have and what version of eM Client mob app your using.
However if you don’t want to do that publicly, then if you have an eM Client desktop current paid Pro or Personal account, you can login to the following support page and lodge a support ticket with the issue and your mail settings and an assigned engineer will assist you.
Or wait for the next app update via the Playstore and see if that fixes your synching mail issue.
hope it does, or you have no business releasing it beyond alpha testers.
It’s not an Alpha app and is a proper stable Droid release and been tested by users for along time.
I understand what you asked. (there is no way in hell i would ever post username and password). But I still rather not post the things.
After my last experience with Em client and support, I will never pay for another support license. But I do have 5 perpetual licenses for the desktop in my company.
Please. Get over yourself . “proper stable droid” apps behave better, more like others I have used. And given Em Client’s track record with overstating capavilities, I wouldn’t want to pull that thread too hard.
I guess we are done here.
Wait for the next droid update then.
I suppose I have to If I don’t want to publicly post information I think should be confidential. (You do realize trolls like to look for that information in support chats, don’t you? Hey, look, this guy is having a problem with his server on aaa.bbb.ccc.ddd. Let’s go wreak havoc.)
Just an FYI: I now have Gmail also checking the same account, IP, port, etc. It did not get hung up. But Em Client did. Of course, this cannot happen because it works fine on your phone.
Let me know when the next version comes out. I may give it another try if it works better. It took many years before the Windows version finally because stable (i.e., version 10.x.x.x) So who knows? And it is really quite good right now. Even the support for older Exchange servers works well—now that almost nobody needs that.
Let me know when the next version comes out. I may give it another try if it works better.
Keep checking the Playstore or Apple App store for the next mobile app updates. Hopefully not far away being the last update was August.
Just an FYI: I now have Gmail also checking the same account, IP, port, etc. It did not get hung up. But Em Client did.
These are the Gmail IMAP Mobile Server settings below I use if you want to compare that to your Gmail account settings in eM Client on Droid V10.0.3530 with OS14 Samsung S22, & eM Client iOS V10.0.3530 with 18.0.1 &:iPhone 13 Pro.
If you already have those same Gmail Server Address, Port & Security policy, and download settings and have done a complete uninstall and reinstall of the app and the synching still stops, then “something out of the app is causing it”.
(eM Client Droid V10.0.3530 Gmail Server Settings)
Why do I care about a gmail.com account? I specifically said my server is running Dovecot, and I doubt mail.google.com runs “out-of-the-box” Dovecot, if at all. (Unless you know something I do not.) And this is exactly why I don’t use my real mail account in online forums and such. But thanks for proving my point about people snooping around my mail account.
And I will reiterate, the same server, same ports, same mail account, etc. worked fine with the Gmail app (the built in Android app—not a mail.google.com account). At one point I had the Gmail app, the Boxer email app and Em client all set up, at the same time, on the same device, with the Em client being the only one that craps out. So, unless you are implying that Em Client should different IMAP settings than everybody else, the problem is with Em Client. (I simply do not have a lot of apps on my phone. No VPNs.)
I am not interested in an app that is not robust. All I asked is to be notified when a new version comes out.
And, quite frankly, I am disappointed that Em Client support always wants to blame everything else. I would not be surprised to find out that the Em Client’s support portal has a banner stating “something out of the app is causing it” as that has always been the first thing I am told by Em Cleint when I had support for the Windows version. It’s sad, really. Blame the user instead of reviewing log files.
But at least the Windows version eventually became stable (substantial progress after version 7) and had I not completely disliked Outlook and Thunderbird (which work both work very well but have “show-stopping” flaws for me), I would have given up on it.
So, I am hopeful that the Android version will “mature”. But, from what I have seen so far, there is a long way to go just to implement basic functions. And let’s not forget the lack of calendar & tasks. It’s a “beta” product.
Why do I care about a gmail.com account.
I gave my Gmail eM Client mobile app Server Settings example, because you advised in your post previous that eM Client app still got Quote:- “Hung up” with your Gmail acct but not other apps.
I specifically said my server is running Dovecot, and I doubt mail.google.com runs “out-of-the-box.
Then as I advised previously “update in this thread what your Dovecot mobile app mail server settings are” so we can check those incase there is any obvious errors. There might also then be other Dovecot users on this thread who can also then advise if they are experiencing the same issues as yourself with the same Dovecot settings.
But as before, if you don’t want to for whatever reason “then just try the next app update”.
I am not interested in an app that is not robust. All I asked is to be notified when a new version comes out.
As I advised previously “you check directly for the next update yourself” via the Playstore or Apple app stores, or sometimes that is also updated on the eM Client Forum “Announcements page” and also sometimes on the eM Client “Blog” page.
And, quite frankly, I am disappointed that Em Client support always wants to blame everything else.
If eM Client support carnt replicate the issues then then that usually means something outside of the client or app is causing the problems.
Sometimes also eg: “older or outdated Firmware in mobiles” can cause connection issues with mobile devices, so apart from checking that you have the latest Droid or iOS OS software update for your brand of mobile, also “check your firmware is up to date” incase that’s the issue.
Next suggest to also try the eM Client mobile app with your Dovecot account “on a different Wifi connection” to see if it makes any difference incase it’s a Wifi ISP routing issue. That way you can also rule out if it’s anything to do with that
Lastly sometimes to troubleshoot connection issues “with any mobile apps” if nothing fixes it as a last resort, I personally then sometimes eg: “reset mobile devices like new to default to test as a clean setup”. So you can always try that “after backing up your mobile device” if the next eM Client mobile app update still has the same issue.
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You do realize that Gmail is the name of Google’s Android Mail app. I mentioned that I have a Dovecot IMAP server and that the Gmail app did not get hung up.
Blockquote
I now have Gmail also checking the same account, IP, port, etc. It did not get hung up. But Em Client did
I was talking about the Dovecot account. And, If you are going to quote me, quote the whole context. But I can see the more you write the more disingenuous you really are.
Honestly, I am done conversing with you. And stop misrepresenting what I am saying. It’s not a good look for you and for Em Client.
