Synchronizing folder list and email problems

1

Hi All,
I am new to eM Client 5 and have a problem with the automatic send and receive.
I have it set to synchronize items every 1 minute, but all that happens is “Synchronizing folder list”. This doesn’t seem to synchronize the mail in the actual folders though as no new emails are shown.
But if I then click on my inbox folder, after a couple of seconds it shows that I have new emails in there.
The log reports look like this:
12:45:15 “”"""""@hotmail.com [AirSync] Synchronizing folder list

And when I click on my inbox, the log entry is:
“”""""@hotmail.com [AirSync] Synchronizing folder ‘"""""@hotmail.com/Inbox/’ (or whichever folder I select).

What is wrong?
Thanks for any help.

2

I am sorry but I cannot tell you what is wrong. I need the full AirSync log and then I will be able to advise you further - can you please send it to our support? Thank you.

3

Hi George, I have sent them, with the subject line Synchronizing folder list and email problems with AirSync.
Thank you very much for helping.

4

Thank you, our technicians will certainly get back to you soon.