When performing a synchronization, I receive the following error:
2:47:32 PM MailExceptions.OperationException: Synchronizing folder list failed with an error: Execution of request failed: https://www.google.com/m8/feeds/groups/default/full?start-index=1&max-results=2147483646 (
The error continues with this:
2:47:32 PM That’s an error.
2:47:32 PM
There was an error in your request.
2:47:32 PM That’s all we know.
)
Hi John, seems like you’re using incorrect credentials to use with your gmail account. What version of eM Client are you currently using on your computer and for how long have you been using it?
Are you using two step verification on your Gmail account?
Or are you being prompted for password input?
Thank you,
Paul
I am using version 6.0.21040.0. I installed the client yesterday and the error is consistent.
My email messages are showing in the client, but my calendar and contacts are not.
I am not using 2-step authentication and I am not being prompted for a password. The line in the log immediately before the error says " 7:30:13 AM [email protected] [GData] Synchronizing folder list" Hope this helps.
Thanks
JK
Hi John, thank you for the log information, however, please copy the whole content of the log or about 20lines that occur after this line, to see if we can get any helpful information.
Thank you,
Paul
Here is the entire log:
10:29:12 AM [email protected] [IMAP] Synchronizing subfolders: For folder [email protected]/
10:29:12 AM [email protected] [GData] Synchronizing folder list
10:29:12 AM [email protected] [IMAP] Synchronizing subfolders: Done
10:29:12 AM [email protected] [IMAP] Synchronizing subfolders: For folder [email protected]/Inbox
10:29:12 AM [email protected] [IMAP] Synchronizing subfolders: Done
10:29:12 AM [email protected] [IMAP] Synchronizing subfolders: For folder [email protected]/[Gmail]
10:29:13 AM [email protected] [IMAP] Synchronizing subfolders: Done
10:29:13 AM MailExceptions.OperationException: Synchronizing folder list failed with an error: Execution of request failed: https://www.google.com/m8/feeds/groups/default/full?start-index=1&max-results=2147483646 (
10:29:13 AM Error
10:29:13 AM 401
10:29:13 AM (Client Error)!!1
10:29:13 AM
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10:29:13 AM
10:29:13 AM [www.google.com/"; id=“g”> www.google.com/images/logo_sm_2.gif"; alt=“Google” width=“150” height=“55”>](//<a href=)
10:29:13 AM
401.
10:29:13 AM That’s an error.
10:29:13 AM
There was an error in your request.
10:29:13 AM That’s all we know.
)
10:29:13 AM at MailClient.Protocols.Gdata.GenericGdataCommand.Execute(WorkerStatus status)
10:29:13 AM at MailClient.Commands.Command.Process(WorkerStatus status)
10:29:13 AM [email protected] [GData] Synchronizing folder list
Hi again John, this seems to be an authentication issue, are you able to synchronize your account at all?
Please try to access this setting, https://www.google.com/settings/security/lesssecureapps, check if you have it set on enable, if not please try to adjust the setting and check if the issue persists.
If it does, I believe this would be an incorrect credentials issue.
Hope this helps,
Paul
It is enabled.
Does the issue persist?
Paul
Yes.
Hi again John, based on the error 401 specification I believe you’re using wrong credentials, please make sure you’ve setup the account correctly, or possibly try to setup the account again using the automatic setup.
If you’re using any security software on your computer, try to temporarily disable these elements and again check if the issue persists.
Hope this helps,
Paul
I will try. Thanks for your help. I’ll let you know if the issue persists.
JK
