Sync issues with Outlook account

1

Hi, I’m having some problems with eM Client and my outlook.com account as follows:

  1. When sending an email it appears to have been sent but doesn’t actually go. It then doesn’t show in the sent, drafts or outbox folders. However, if I do a search using anything that I have put in the To or Subject fields I can see the email in question, open it and save then it appears in my drafts. Try sending once more but get the same thing repeated.

  2. There doesn’t appear to be any problem receiving email.

  3. I have red warning triangles against the account name in both the Calendar and Contacts folders. When clicking on refresh in either of these folders the warning triangle is very briefly replaced by spinning circle but immediately comes back. Any changes I make to contacts or calendar are not reflected in my account when logging in to outlook.com on browser.

  4. I don’t see anything in Sync issues, Conflicts, Local or Server failures.

  5. I have carried out a database repair but not change.

I’m at a bit of a loss to know what’s going on here so any suggestions would be much appreciated.

1 Like
2

If you click on the red triangle, what error do you see?

3

Welcome to the club.

This issue has been going on for ever and EM does not take it seriously.

Search the forum. There are many discussions.

1 Like
4

Thanks for responding.
If I click on the triangle it changes to spinning circle briefly while it does a refresh then back to red triangle once more. If I just hover over it the triangle it turns grey but then red as soon as I move cursor away.

5

So does that mean there is no solution?

6

Hmm, if I click on the red triangle I see the error(s) causing it. Try Menu → Operations → Errors

7

Personally, I haven’t seen any fix

1 Like
8

Nothing shown in Menu → Operations → Errors but still the same!

9

Installed eM Client on a different Windows machine. Using the same outlook.com account and don’t have the issue that I am getting with the setup on the original pc.
I conclude from that there is probably some corruption in the application.

10

When the issue happens, go to Menu > Operations > Log tab. You will probably find an AirSync error listed somewhere. If you click on the Copy Log button, and send it to me directly on [email protected] I can have a look.

11

Thanks Gary. The issue now seems to have resolved itself and everything is back to working as it was previously. If it starts doing the same again I now know where to look for details and will contact you then but hopefully won’t be necessary.