Sync error message

I am recieving the following error message when em client auto sync’s and when I execute a manual sync, I have version: 6.0.21034.0

  1. I am syncing with 2 accounts GMail and Yahoo, however there is only Mail in the Gmail account, the error appears to be related to the Yahoo account
    Sync error message ’ gerry.ball [CardDAV] MailExceptions.OperationException: Sync of gerry.ball/ failed due to error: gerry.ball (Not Found)’

Snapshot.
07:15:22 Automatic Archiving: Started

07:15:22 Automatic Archiving: Completed
07:16:31 gerry.ball [CardDAV] Synchronizing subfolders: For folder gerry.ball/
07:16:31 gerry.ball [CardDAV] Synchronizing subfolders: Done 07:16:31 gerry.ball [CardDAV] Synchronizing items: For folder gerry.ball/ 07:16:31 gerry.ball [CardDAV] MailExceptions.OperationException: Sync of gerry.ball/ failed due to error: gerry.ball (Not Found) 07:16:31 gerry.ball [CardDAV] Synchronizing items: Sync of gerry.ball/ finished: 0 uploaded, 0 deleted, 0 obsolete, 0 items, 0 downloaded 07:16:31 gerry.ball [CardDAV] Synchronizing items: Done 07:16:34 gerry.ball13@gmail.com [IMAP] Synchronizing subfolders: For folder gerry.ball13@gmail.com/ 07:16:34 gerry.ball [IMAP] Synchronizing subfolders: For folder gerry.ball/ 07:16:34 gerry.ball [CalDAV] Synchronizing items: For folder gerry.ball/Gerry\_Ball/ 07:16:34 gerry.ball [CardDAV] Synchronizing items: For folder gerry.ball/ 07:16:34 gerry.ball [IMAP] Synchronizing subfolders: Done 07:16:34 gerry.ball [IMAP] Synchronizing messages: For folder gerry.ball/Trash 07:16:34 gerry.ball [CardDAV] MailExceptions.OperationException: Sync of gerry.ball/ failed due to error: gerry.ball (Not Found) 07:16:34 gerry.ball [CardDAV] Synchronizing items: Sync of gerry.ball/ finished: 0 uploaded, 0 deleted, 0 obsolete, 0 items, 0 downloaded 07:16:34 gerry.ball [CardDAV] Synchronizing items: Done 07:16:35 gerry.ball13@gmail.com [IMAP] Synchronizing subfolders: Done 07:16:35 gerry.ball13@gmail.com [IMAP] Synchronizing subfolders: For folder gerry.ball13@gmail.com/Inbox 07:16:35 gerry.ball13@gmail.com [IMAP] Synchronizing subfolders: Done 07:16:35 gerry.ball13@gmail.com [IMAP] Synchronizing subfolders: For folder gerry.ball13@gmail.com/[Gmail] 07:16:35 gerry.ball [IMAP] Synchronizing messages: Done 07:16:35 gerry.ball13@gmail.com [IMAP] Synchronizing subfolders: Done 07:16:36 gerry.ball [CalDAV] Synchronizing items: Sync of gerry.ball/Gerry\_Ball/ finished: 0 uploaded, 0 deleted, 0 obsolete, 74 items, 0 downloaded 07:16:36 gerry.ball [CalDAV] Synchronizing items: Done 07:16:36 gerry.ball [CalDAV] Synchronizing items: For folder gerry.ball/ 07:16:36 gerry.ball [CalDAV] Synchronizing items: Sync of gerry.ball/ finished: 0 uploaded, 0 deleted, 0 obsolete, 0 items, 0 downloaded 07:16:36 gerry.ball [CalDAV] Synchronizing items: Done 07:16:43 gerry.ball13@gmail.com [IMAP] Synchronizing subfolders: For folder gerry.ball13@gmail.com/ 07:16:43 gerry.ball [IMAP] Synchronizing subfolders: For folder gerry.ball/ 07:16:43 gerry.ball [CardDAV] Synchronizing items: For folder gerry.ball/ 07:16:43 gerry.ball [CalDAV] Synchronizing items: For folder gerry.ball/Gerry\_Ball/ 07:16:43 gerry.ball [IMAP] Synchronizing subfolders: Done 07:16:43 gerry.ball [CardDAV] MailExceptions.OperationException: Sync of gerry.ball/ failed due to error: gerry.ball (Not Found) 07:16:43 gerry.ball [CardDAV] Synchronizing items: Sync of gerry.ball/ finished: 0 uploaded, 0 deleted, 0 obsolete, 0 items, 0 downloaded 07:16:43 gerry.ball [CardDAV] Synchronizing items: Done 07:16:43 gerry.ball13@gmail.com [IMAP] Synchronizing subfolders: Done 07:16:43 gerry.ball13@gmail.com [IMAP] Synchronizing subfolders: For folder gerry.ball13@gmail.com/Inbox 07:16:43 gerry.ball [CalDAV] Synchronizing items: Sync of gerry.ball/Gerry\_Ball/ finished: 0 uploaded, 0 deleted, 0 obsolete, 74 items, 0 downloaded 07:16:43 gerry.ball [CalDAV] Synchronizing items: Done 07:16:43 gerry.ball [CalDAV] Synchronizing items: For folder gerry.ball/ 07:16:43 gerry.ball13@gmail.com [IMAP] Synchronizing subfolders: Done 07:16:43 gerry.ball13@gmail.com [IMAP] Synchronizing subfolders: For folder gerry.ball13@gmail.com/[Gmail] 07:16:44 gerry.ball13@gmail.com [IMAP] Synchronizing subfolders: Done 07:16:44 gerry.ball [CalDAV] Synchronizing items: Sync of gerry.ball/ finished: 0 uploaded, 0 deleted, 0 obsolete, 0 items, 0 downloaded 07:16:44 gerry.ball [CalDAV] Synchronizing items: Done 07:17:07 gerry.ball [IMAP] Synchronizing subfolders: For folder gerry.ball/ 07:17:07 gerry.ball13@gmail.com [IMAP] Synchronizing subfolders: For folder gerry.ball13@gmail.com/ 07:17:07 gerry.ball [CardDAV] Synchronizing items: For folder gerry.ball/ 07:17:07 gerry.ball [CalDAV] Synchronizing items: For folder gerry.ball/Gerry\_Ball/ 07:17:07 gerry.ball [IMAP] Synchronizing subfolders: Done 07:17:07 gerry.ball [CardDAV] MailExceptions.OperationException: Sync of gerry.ball/ failed due to error: gerry.ball (Not Found) 07:17:07 gerry.ball [CardDAV] Synchronizing items: Sync of gerry.ball/ finished: 0 uploaded, 0 deleted, 0 obsolete, 0 items, 0 downloaded 07:17:07 gerry.ball [CardDAV] Synchronizing items: Done 07:17:08 gerry.ball13@gmail.com [IMAP] Synchronizing subfolders: Done 07:17:08 gerry.ball13@gmail.com [IMAP] Synchronizing subfolders: For folder gerry.ball13@gmail.com/Inbox 07:17:08 gerry.ball13@gmail.com [IMAP] Synchronizing subfolders: Done 07:17:08 gerry.ball13@gmail.com [IMAP] Synchronizing subfolders: For folder gerry.ball13@gmail.com/[Gmail] 07:17:08 gerry.ball13@gmail.com [IMAP] Synchronizing subfolders: Done 07:17:08 gerry.ball [CalDAV] Synchronizing items: Sync of gerry.ball/Gerry\_Ball/ finished: 0 uploaded, 0 deleted, 0 obsolete, 74 items, 0 downloaded 07:17:08 gerry.ball [CalDAV] Synchronizing items: Done 07:17:08 gerry.ball [CalDAV] Synchronizing items: For folder gerry.ball/ 07:17:09 gerry.ball [CalDAV] Synchronizing items: Sync of gerry.ball/ finished: 0 uploaded, 0 deleted, 0 obsolete, 0 items, 0 downloaded 07:17:09 gerry.ball [CalDAV] Synchronizing items: Done 07:20:26 gerry.ball [IMAP] Synchronizing subfolders: For folder gerry.ball/ 07:20:26 gerry.ball13@gmail.com [IMAP] Synchronizing subfolders: For folder gerry.ball13@gmail.com/ 07:20:26 gerry.ball [CardDAV] Synchronizing items: For folder gerry.ball/ 07:20:26 gerry.ball [CalDAV] Synchronizing items: For folder gerry.ball/Gerry\_Ball/ 07:20:26 gerry.ball [IMAP] Synchronizing subfolders: Done 07:20:26 gerry.ball13@gmail.com [IMAP] Synchronizing subfolders: Done 07:20:26 gerry.ball13@gmail.com [IMAP] Synchronizing subfolders: For folder gerry.ball13@gmail.com/Inbox 07:20:26 gerry.ball13@gmail.com [IMAP] Synchronizing subfolders: Done 07:20:26 gerry.ball13@gmail.com [IMAP] Synchronizing subfolders: For folder gerry.ball13@gmail.com/[Gmail] 07:20:26 gerry.ball [CardDAV] MailExceptions.OperationException: Sync of gerry.ball/ failed due to error: gerry.ball (Not Found) 07:20:26 gerry.ball [CardDAV] Synchronizing items: Sync of gerry.ball/ finished: 0 uploaded, 0 deleted, 0 obsolete, 0 items, 0 downloaded 07:20:26 gerry.ball [CardDAV] Synchronizing items: Done 07:20:27 gerry.ball13@gmail.com [IMAP] Synchronizing subfolders: Done 07:20:28 gerry.ball [CalDAV] Synchronizing items: Sync of gerry.ball/Gerry\_Ball/ finished: 0 uploaded, 0 deleted, 0 obsolete, 74 items, 0 downloaded 07:20:28 gerry.ball [CalDAV] Synchronizing items: Done 07:20:28 gerry.ball [CalDAV] Synchronizing items: For folder gerry.ball/ 07:20:28 gerry.ball [CalDAV] Synchronizing items: Sync of gerry.ball/ finished: 0 uploaded, 0 deleted, 0 obsolete, 0 items, 0 downloaded 07:20:28 gerry.ball [CalDAV] Synchronizing items: Done

Hi Gerry, are you having issues with sending/receiving email with that yahoo account?
The error you’re seeing is an error for your CardDAV (contacts) service, so unless you’re seeing some other errors while sending/receiving messages you should be seeing all your email for that account.

Thank you,
Paul.

Paul, everything else is working correctly, but I keep getting the error message. I have tested creating, deleting and editing contacts to and from my Yahoo account successfully, however I still receive the error message at every auto or manual sync, it is quite annoying when I am working with em client and the error message pops up regularly. Is there any way the pop up can remain minimised in the taskbar with a blinking icon or similar to keep out of main view??

Thanks for your speedy reply by the way…

Gerry.

Hi Gerry, you can hide the error messages from displaying completely, go to Tools > Settings, and uncheck the option “Show window when an error occurs”.
You can also try right clicking your account under the Contacts view, and select Properties > Repair and click on the “Repair” button, check if the issue persists.

Hope this helps,
Paul.