I tried to send an email and the attachment is too large. It’s stuck in the outbox. Except when I view the outbox, there are no messages hung up there. I just keep getting the notification that it won’t send due to it’s size. I can’t find the message in the client or in gmail.com. Please help.
Hello Hunter,
could you please copy the error message you see?
Also, go to Tools>Operations>Log window and copy its content here, please.
Regards,
Olivia
Olivia, I replied to the email but here is the error message and the log:
10:05:23 AM Gmail 1 [IMAP] MailExceptions.OperationException: Unable to upload message “Easter Pics” to folder “[Gmail]/Trash”. ([TOOBIG] Message too large. https://support.google.com/mail/answe…)
Hello Hunter,
the message is actually in your trash folder, but since you have IMAP it’s still trying to synchronize with your server.
Delete the message from your trash as well.
Regards,
Olivia