Streamline Troubleshooting and Reconfiguration with a One-Click Reset Feature

Feature request
1

Hey eM Client Team,

I’m writing to propose a feature that’s not only logical but could also give eM Client a unique advantage in the email client market: a one-click “Factory Reset” option. While many email clients allow users to reset settings manually (often requiring a deep dive into system files), few, if any, offer an integrated, user-friendly way to restore the application to its default state. Adding this feature would position eM Client as a more accessible and innovative solution for both everyday users and IT professionals.

Why a Factory Reset Feature Just Makes Sense

Currently, resetting eM Client requires navigating to the profile folder and manually deleting files, which can be intimidating for non-technical users. A built-in reset button would:

  • Simplify Troubleshooting: Allow users to easily start fresh when experiencing persistent issues.
  • Reduce Support Requests: Users can fix their own problems without needing help from support.
  • Enhance Reconfiguration: Perfect for users who want a clean slate to set up new accounts or configurations.
  • Make eM Client Stand Out: Competing email clients like Thunderbird or Outlook don’t offer a one-click reset feature. Adding this functionality would set eM Client apart, making it an even more user-friendly choice.

Proposed Implementation

The “Factory Reset” option would fit best under Settings > Advanced Settings to ensure accessibility for advanced users while preventing accidental activation by casual users.

  1. User Flow:
  • Select Factory Reset.
  • Display a clear confirmation dialog:
    2.“This will erase all accounts, settings, and local data. Server-synced emails will remain unaffected. Do you want to proceed?”*
  • Options: Confirm or Cancel.
  1. Post-Reset Behavior:
  • Clear all user profiles, accounts, and application settings.
  • Restart eM Client, displaying the initial setup wizard (as seen after a fresh install).
  1. Optional Backup Reminder:
  • Before confirming the reset, suggest users back up their data using the built-in backup tool.

Benefits to eM Client

  • Market Differentiation: This feature is rare in email clients and would become a key selling point for eM Client.
  • Improved User Experience: Users would feel more in control and less frustrated when resolving issues or reconfiguring the app.
  • Streamlined Support: With a simple reset option, users can resolve many problems on their own, reducing reliance on support teams.

Conclusion

Adding a “Factory Reset” option is a common-sense improvement that addresses user pain points, enhances the troubleshooting experience, and gives eM Client a unique edge over competitors. By implementing this feature, eM Client would reinforce its reputation as a user-first, innovative email solution.

Thank you for considering this suggestion! I truly believe it could make a significant difference for your users and the application’s competitive positioning.

Best regards,