Since the upgrade of usa.net to use SSL/TLS I have been unable to use my email client EMClient Pro to access POP to retrieve my mail.
Attempts are rejected with a message indicating server timeout.
The upgraded SMTP server has been working well with the same credentials.
The web interface still works to retrieve mail using those same credentials.
I am using version 10.1.4588 (f11e2ab) of EMClient.
I attach the resulting logfile.
Setup is:
Host: pop3.postoffice.com
Port: 995
Security: Force usage of SSL/TLS
Use identity credentials
(I get the same result if I deliberately use the wrong password.)
The response to the request is:
[POP3] An attempt to connect to [email protected] failed.
This could be caused by temporary server unavailability or
incorrect settings. Do you want to check the settings?
etc…
Please help
-Martyn Joyce
[POP3] An attempt to connect to [email protected] failed.
This could be caused by temporary server unavailability or
incorrect settings. Do you want to check the settings?
Could be you might have the wrong Security policy. These are the POP Ports and SMTP security policies you can use in eM Client.
POP3
Port 995 = Use SSL/TLS on special port (legacy)
Port 110 = Use SSL/TLS if available
SMTP
Port 587 = Force usage of SSL/TLS
Port 465 = Use SSL/TLS on special port (legacy)
Port 25 = Use SSL/TLS if available
Now if you have tried the above POP settings and “you can login ok to your mail via webmail”, then could be eg: You might possibly need a eg: “generated app password” from your online mail account to use instead of your normal password.
Or could also be that you might need to “enable external mail client access” in your mail account online which some mailboxes do need. So check with your mailbox technical support if either is needed and they can advise how to do that.
Next apart from that, make sure you are using a recent eM Client V9 or V10, just incase you have an outdated or older version. You can check if your version is up to date via the release history page. If you do update, backup eM Client first via “Menu / Backup” incase you need to restore for any reason.
Next if you already have the latest eM Client version, then sometimes optionally installed eg: Firewall / Security programs or optionally installed Antivirus programs or VPNs can sometimes interfere. So if you have anything like that installed “other than what comes default with the OS”, then completely disable those to test.
Lastly if none of the above makes any difference, then if you have a current active paid Pro or Personal version, you can go to the VIP support page and login and lodge a support ticket.
Thank you. Setting the POP policy to “legacy” has fixed the problem.