SMTP authentication issue

Since the latest update, I cannot send emails. I get the message “SMTP server doesn’t support authentication”. If I uncheck the box that says “server requires authentication” in the account settings, I then get an error message saying the server requires authentication. I checked my norton firewall, it has eMclient as allowed. I tired disabling the Norton firewall anyway, and that did not change anything. Windows 7 home premium. eM Client version 7.1.33101.0

I’m also having a problem - can’t access emails. Ber

7.1.33101 is not the latest version. You might try one of the 7.2 versions released recently.

You can also check your settings in Menu > Tools > Accounts. Click on the SMTP tab and choose one of the following combinations:

Port 587 = Force usage of SSL/TLS
Port 25 = Use SSL/TLS if available
Port 465 = Use SSL/TLS on special port (legacy)

These are the correct combinations of port and security policy. The underlined ones are the best option for security if your server supports them. SMTP port 465 was reassigned and should no longer be used for SMTP, though many mail providers still recommend and use it.

So I realized before I saw that last comment that I was not on the latest version; though I had thought that I had updated previously. So I updated to the latest last night. That did not fix the issue - in fact things were worse. Then I re-entered my password in both the IMAP and SMTP tabs on the account settings (and yes I have, and had, the SMTP port and security as per Gary’s post). That seems to have cleared it up - although why that did not work previously - I had tried that multiple times yesterday - I do not know. I wish there was a way for me to see the password characters as I enter them or afterward, as it would be nice to be able to check that during or after entry.

You should only have the password in the general tab, and the other two should be set to use identity credentials. That way there is only one place to enter it, so if you have it incorrect, it is easier to fix. The separate entries on the other tabs are meant for situations where the SMTP credentials are different from the IMAP ones.

But technology is moving towards 0Auth, which completely removes the username and password from the equation at the client. One example of this in eM Client is when using a GMail account setup as IMAP.

Thanks - none of these work. How do you get eM Client to speak to you? We spoke yesterday but I was away from my computer and today when I’m here no one is responding. I could just weep with frustration.

You can also try disabling any anti-virus or firewall application, and see if that works. Otherwise go to Menu > Tools > Operations, and see f there are any errors.

Who is your email provider?

The only way to initiate contact with eM Client Inc. is to open a support ticket. For that you will need a Pro License.

thank you - I have opened a ticket. I don’t have a pro-licence though. They didn’t say I needed it. I will try disabling the firewall and see what happens…

That support facility is meant for Pro License users only, so you may not receive a reply.

They replied yesterday and said they would help but I wasn’t at my laptop until today and they said they would come back to me today. They asked me to send screen shots which I have done…

I think we might just have to change and stop using eM client altogether…

Why is that Bernie?

Because when we have a problem there is no support to help with fixing it - and we seem to have problems regularly.
I have done nothing today except wait in the hope that they will get in touch.

As per the agreement you accepted, as a Free License user you do not have access to support directly from the company. It is clearly stated that for that you need to purchase a Pro License.

But for personal use, it is an excellent deal to get this application for free, and the support offered by other users on this forum.

That’s great - and it’s great to have support from a forum if it solves the problem. eM client have offered to support me and have set up a ticket etc - so they seem willing to help - just no communication.

So then you have nothing to complain about. You are getting much more than the agreement stipulated.

Well I would agree with that - if they were actually communicating with me. I sense we might go around in a loop here Gary. Thank you for you kind attempts to help. I will keep plugging on and see if I can sort it out.

Anything you get directly from eM Client support is a bonus. Hope you resolve your issue.

If not, just update this thread with some details of any errors, and we will see if there is anything that can be done.

Thank you.