slow

Download of attachements very very slow. When i downoad a file from my Gmail account via IMAP it takes horribelly long. For example it needs around 3 minutes for a 400kB File with a 100 Mbit Cable Internet connection!!! How can i solve this problem? It seems that this issue is a gereral problem with your client software and lot of peole having this problem.

Hello, we’re not currently aware of any downloading issues with eM Client, if the application takes too long to download the attachment, can you please provide us with some logging data? Are you using any security software such as firewall or antivirus software on your computer?

To enable logging please navigate to Tools > Settings > Advanced and enable database and IMAP logging for the problematic gmail account? Save the settings and replicate the issue.

Once the issue reoccurs, please restart eM Client and go back to the advanced settings window to submit the logs to us using the send logs button. Please submit the logs to my work mail, mcgregor@emclient.com with a reference link to this forum topic.

Thank you.

Dear Sir,

i did send you the requested file. Would you please tell me where the problem is. Thank you.