Hi,
I just installed the latest update to em client and now I’m having trouble setting up a doctors.org.uk account. I have the following settings as previously suggested on (Setting up doctors.org.uk email account - IMAP error - #2 by Paul_Technical_Suppo):
IMAP
Host: [email protected]
Port: 993
Security policy: Use STARTTLS if available
SMTP:
Host: [email protected]
Port: 465
Security policy: Use STARTTLS if available
Unfortunately with the above settings the server is not responding. Clicking on the ‘fix’ button in emclient does not work either.
Please advise.
Thanks
Unfortunately with the above settings the server is not responding. Clicking on the ‘fix’ button in emclient does not work either.
If it’s eM Client V10.4 it’s the following
Port 993 = Use TLS on Special Port
Port 465 = Use TLS on Special Port
If it’s V9.2 or older is the following
Port 993 = Use SSL/TLS on special port (legacy)
Port 465 = Use SSL/TLS on special port (legacy)
Thanks, tried those settings but still getting a ‘server not responding’ when running diagnostics.
Logs are as follows:
08:57:48.527|011| eM Client 10.4.4209+d96494be7c (Windows)
08:57:48.533|02B| Account’s UID is 9304e69a-ccb6-496d-82fe-40188164f2b1
08:57:48.533|02B| AccountBase.ChangeOnlineState : State changed to ONLINE due User
08:57:48.540|02B| WARNING no INBOX folder found to watch!
08:57:48.580|02B| >>> Starting account synchronization
08:57:48.598|02B| >>> ListFoldersAsync(): Start
08:57:48.624|02B| 01: Connecting to mail1.doctors.org.uk:993 with TLS …
08:58:09.659|02B| 01: Connection 1 was closed, deliberate = False
08:58:09.663|02B| >>> COMMAND CONNECTION EXCEPTION (retry: True): MailClient.Accounts.ConnectionException: Failed opening connection to server.
08:58:09.663|02B| —> System.Net.Sockets.SocketException (10060): A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond.
08:58:09.663|02B| at System.Net.Sockets.Socket.AwaitableSocketAsyncEventArgs.ThrowException(SocketError error, CancellationToken cancellationToken)
08:58:09.663|02B| at System.Net.Sockets.Socket.AwaitableSocketAsyncEventArgs.System.Threading.Tasks.Sources.IValueTaskSource.GetResult(Int16 token)
08:58:09.663|02B| at System.Threading.Tasks.ValueTask.ValueTaskSourceAsTask.<>c.<.cctor>b__4_0(Object state)
08:58:09.663|02B| — End of stack trace from previous location —
08:58:09.663|02B| at System.Net.Sockets.TcpClient.CompleteConnectAsync(Task task)
08:58:09.663|02B| at MailClient.Imap.Base.Connection.CreateTcpClientAsync(String hostname, Int32 port, TimeSpan timeout, CancellationToken cancellationToken)
08:58:09.663|02B| at MailClient.Imap.Base.Connection.<>c__DisplayClass84_0.<b__0>d.MoveNext()
08:58:09.663|02B| — End of stack trace from previous location —
08:58:09.663|02B| at MailClient.Imap.Base.TransportPipe.<>c__DisplayClass30_0.<b__0>d.MoveNext()
08:58:09.663|02B| — End of stack trace from previous location —
08:58:09.663|02B| at MailClient.Imap.Base.TransportPipe.UpgradeStreamAsync(Func2 callback) 08:58:09.663|02B| at MailClient.Imap.Base.Connection.ConnectAsync(Func2 getStream, CancellationToken cancellationToken)
08:58:09.663|02B| at MailClient.Imap.Base.Connection.ConnectAsync(Func2 getStream, CancellationToken cancellationToken) 08:58:09.663|02B| at MailClient.Protocols.Imap.ConnectionPoolEntry.ConnectInternalAsync(CancellationToken cancellationToken) 08:58:09.663|02B| --- End of inner exception stack trace --- 08:58:09.663|02B| at MailClient.Protocols.Imap.ConnectionPoolEntry.ConnectInternalAsync(CancellationToken cancellationToken) 08:58:09.664|02B| at MailClient.Protocols.Imap.ConnectionPoolEntry.ConnectInternalAsync(CancellationToken cancellationToken) 08:58:09.664|02B| at MailClient.Protocols.Imap.ConnectionPool.AcquireConnectionAsync(Folder mailFolder, Boolean noSelect) 08:58:09.664|02B| at MailClient.Protocols.Imap.ConnectionContext.CreateContextAsync(ImapAccount account) 08:58:09.664|02B| at MailClient.Protocols.Imap.ImapFolderSynchronizer.ListFoldersAsync(IListFoldersProgress progress, Folder homeFolder, CancellationToken cancellationToken) 08:58:09.664|02B| at MailClient.Protocols.Imap.ImapFolderSynchronizer.GetFolderList(IListFoldersProgress progress, Folder homeFolder, CancellationToken cancellationToken) 08:58:09.664|02B| at MailClient.Protocols.Common.FolderSynchronizer.<>c__DisplayClass21_0.<RunEnqueueGetFolderList>b__0(WorkerStatus status, CancellationToken cancellationToken) 08:58:09.664|02B| at MailClient.Protocols.Imap.ImapActionCommand.<>c__DisplayClass11_0.<.ctor>b__0(WorkerStatus ws, CancellationToken ct) 08:58:09.664|02B| at MailClient.Protocols.Imap.ImapActionCommand.ExecuteInternalSync(WorkerStatus status) 08:58:09.664|02B| at MailClient.Protocols.Imap.ImapActionCommand.Execute(WorkerStatus status) 08:58:09.664|02B| >>> ListFoldersAsync(): Start 08:58:09.664|02B| 02: Connecting to mail1.doctors.org.uk:993 with TLS ... 08:58:30.696|02B| 02: Connection 2 was closed, deliberate = False 08:58:30.697|02B| >>> COMMAND CONNECTION EXCEPTION: MailClient.Accounts.ConnectionException: Failed opening connection to server. 08:58:30.697|02B| ---> System.Net.Sockets.SocketException (10060): A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. 08:58:30.698|02B| at System.Net.Sockets.Socket.AwaitableSocketAsyncEventArgs.ThrowException(SocketError error, CancellationToken cancellationToken) 08:58:30.698|02B| at System.Net.Sockets.Socket.AwaitableSocketAsyncEventArgs.System.Threading.Tasks.Sources.IValueTaskSource.GetResult(Int16 token) 08:58:30.698|02B| at System.Threading.Tasks.ValueTask.ValueTaskSourceAsTask.<>c.<.cctor>b__4_0(Object state) 08:58:30.698|02B| --- End of stack trace from previous location --- 08:58:30.698|02B| at System.Net.Sockets.TcpClient.CompleteConnectAsync(Task task) 08:58:30.698|02B| at MailClient.Imap.Base.Connection.CreateTcpClientAsync(String hostname, Int32 port, TimeSpan timeout, CancellationToken cancellationToken) 08:58:30.698|02B| at MailClient.Imap.Base.Connection.<>c__DisplayClass84_0.<<ConnectAsync>b__0>d.MoveNext() 08:58:30.698|02B| --- End of stack trace from previous location --- 08:58:30.698|02B| at MailClient.Imap.Base.TransportPipe.<>c__DisplayClass30_0.<<UpgradeStreamAsync>b__0>d.MoveNext() 08:58:30.698|02B| --- End of stack trace from previous location --- 08:58:30.698|02B| at MailClient.Imap.Base.TransportPipe.UpgradeStreamAsync(Func2 callback)
08:58:30.698|02B| at MailClient.Imap.Base.Connection.ConnectAsync(Func2 getStream, CancellationToken cancellationToken) 08:58:30.698|02B| at MailClient.Imap.Base.Connection.ConnectAsync(Func2 getStream, CancellationToken cancellationToken)
08:58:30.698|02B| at MailClient.Protocols.Imap.ConnectionPoolEntry.ConnectInternalAsync(CancellationToken cancellationToken)
08:58:30.698|02B| — End of inner exception stack trace —
08:58:30.698|02B| at MailClient.Protocols.Imap.ConnectionPoolEntry.ConnectInternalAsync(CancellationToken cancellationToken)
08:58:30.698|02B| at MailClient.Protocols.Imap.ConnectionPoolEntry.ConnectInternalAsync(CancellationToken cancellationToken)
08:58:30.698|02B| at MailClient.Protocols.Imap.ConnectionPool.AcquireConnectionAsync(Folder mailFolder, Boolean noSelect)
08:58:30.698|02B| at MailClient.Protocols.Imap.ConnectionContext.CreateContextAsync(ImapAccount account)
08:58:30.698|02B| at MailClient.Protocols.Imap.ImapFolderSynchronizer.ListFoldersAsync(IListFoldersProgress progress, Folder homeFolder, CancellationToken cancellationToken)
08:58:30.698|02B| at MailClient.Protocols.Imap.ImapFolderSynchronizer.GetFolderList(IListFoldersProgress progress, Folder homeFolder, CancellationToken cancellationToken)
08:58:30.699|02B| at MailClient.Protocols.Common.FolderSynchronizer.<>c__DisplayClass21_0.b__0(WorkerStatus status, CancellationToken cancellationToken)
08:58:30.699|02B| at MailClient.Protocols.Imap.ImapActionCommand.<>c__DisplayClass11_0.<.ctor>b__0(WorkerStatus ws, CancellationToken ct)
08:58:30.699|02B| at MailClient.Protocols.Imap.ImapActionCommand.ExecuteInternalSync(WorkerStatus status)
08:58:30.699|02B| at MailClient.Protocols.Imap.ImapActionCommand.Execute(WorkerStatus status)
08:58:30.699|02B| >>> Account synchronization finished
08:58:30.699|02B| AccountBase.GoOfflineAsync : State changed to OFFLINE due BrokenConnection
08:58:30.700|02B| AccountBase.GoOfflineAsync : State changed to OFFLINE due BrokenConnection
08:58:30.700|02B| AccountBase.ChangeOnlineState : State changed to OFFLINE due BrokenConnection
Sometimes that error can be caused by eg: optionally installed firewall / security program, or an optionally installed antivirus program or vpns. So if you have anything like that installed “other than what comes default with your os”, then try completely disabling those to test incase of any interference.
Now if you have nothing optionally installed like that, or you do but disabling made no difference and you are using Windows 10/11 or one of the last 3 Mac OS’s, then “if you are still inside your 30day trial period”, suggest to email [email protected] for assistance and “link this thread”.
Or if you are outside your 30day trial and you have a current active paid Pro, Personal or Business version, go to the VIP Support page snd login and lodge a support ticket for assistance and again link this thread in your ticket.