Starting about two weeks ago all e-mails I have sent get as far as my outbox and stall.
They are not large messages
I do not run a VPN or the like
I have uninstalled and re-installed eMClient with the latest version. This cleared out the Outbox but new sends still stall.
I have also cleared out all the hidden eMClient folders in my account
I can still send using Windows mail clients
Incoming mails are unaffected
About 10 seconds after sending a message a copy appears in the Favourites Unread folder but not in the sending accounts Unread folder. All the messages say “Preview not available”
A few weeks ago I did try to send a large message but I got a message informing me and I cannot find any evidence of the message within eMClient.
First, let me say that I really like eM Client and have been a Pro user for years. But, this issue of not being able to send emails using Outlook.com, Hotmail.com, etc. started on February 3rd, 2023 and still plagues eM Client users.
Yes, I understand that:
Microsoft caused the initial situation and Microsoft should resolve it. But, it hasn’t and it doesn’t appear that it is in any hurry to do so. I am starting to think maybe it was intentional and it is going to stay that way.
eM Client provides a workaround that users can download to temporarily fix their registry file to fix the problem. But, many eM Client users, especially new ones, don’t want to be updating registry files.
eM Client users can create and use a Microsoft Exchange protocol instead of a regular IMAP Outlook.com protocol during the account setup steps and this will resolve the sending issue. But, some eM Client users don’t want to use Microsoft Exchange for various reasons and it appears this option may only be good for Windows users.
I found that some other very well known email client providers experienced the same sending situation as eM Client and fixed the SMTP sending issue on their end by issuing a new release of their application. This easily resolved the issue for those vendors’ existing users and made it unnoticeable to their new users.
This has me wondering. If other email client providers modified their applications to remedy this SMTP sending issue, is there a specific reason why eM Client doesn’t want to do likewise and fix the eM Client application with a new release so eM Client users don’t have to do workarounds or utilize Microsoft Exchange? Please help us understand eM Clint’s rationale.
Yes, because eM Client isn’t broken. There is nothing to fix.
It is your email provider’s server that is broken, and we have provided a workaround for your OS, so you can continue to send messages until your provider can fix their server. You don’t need to change the account in eM Client, just run the fix and it will be resolved.
Thanks for the help which does work but it does not stick. I do the workaround but a small time later the symptoms are back. So far today I have had to re-do it 3 times and I have had to resort to Windows mail as it is awaiting a forth attempt.
It is now October 2024, and I have started getting this problem today.
Is it the same solution as for Feb 2023? Or is this a different issue and solution today?
Hi Gary, thank you for your quick reply.
I am not getting any error messages. The emails are just stuck in the Outbox.
I have looked in the Log folder. The files cef.log and sqlite.log are the only ones updated today.
How do I tell which lines in them are relevant? The last entry in the file is: [1028/130852.969:ERROR:viz_main_impl.cc(169)] Exiting GPU process due to errors during initialization
The file sqlite.log has more entries for today, but I’ve no idea what they mean:
10/28/2024 13:08:55 283 recovered 13 frames from WAL file C:\Users\Alien\AppData\Roaming\eM Client\quickActions.dat-wal
I am getting emails stuck in the outbox starting today with my hotmail account. I tried my gmail account and that works. What is the current work around for this issue? Can you provide a link to that if one is available?
It might be an MS issue but that doesn’t mean there is nothing to fix.
I mean the email provider comes up with changes all the time and the client has to ensurre it works with the changes. As said further up, other email clients have included a fix in their software and so should emclient.
I mean with multi factor authentication introduced in recent years, why include that in the software if its a provider issue? The client software is not broken, so why bother?
I’ll tell you why, because if the email client doesn’t work with the email provider then people will not use it.
I moved from Outlook 2010 to emclient for this very reason, just finished the trial period and was going to buy a license but now seeing it won’t send emails so its not working for me. Regardless of the source of the problem, this is something that emclient has to fix for its users.
This has become less of an issue over time but is still there and will randomly occur. What I do now is that if it occurs, and I see the read triangle error sign meaning the calendar and contacts will not sync and out going mail will lock, I just go in and add that same account (hotmail) as a new account and let it run while I work on something else. It works pretty fast and seems to force a re-synch in all of it, and the triangle goes away, and the original email works normal again. I then just delete the new one and all is back to normal. I don’t like this but it is a work around for me that doesn’t take too long to fix and it isn’t a problem to often. Hopefully this information may help someone when they get locked up like that.