We’ve got an urgent issue with our emails that we were hoping someone might be able to help with please. In recent weeks lots of our emails have been going straight to recipients’ junk mail folders, it’s even been happening with suppliers who we have emailed almost daily for over five years.
we have done tests at /w mail-tester/ from our named email accounts, as well as from our hello@
It looks like the factors affecting the really low score from the tests are:
- ‘Sender does not match SPF record (softail)’, Could this be related to us having the .co.uk domain as primary with .com as an alias? I think it’s that way around, but could be the opposite!
- 'ecowoodrings com dows now allow your server 188.8.131.52 to use ecowoodrings com
- There’s an image with ‘alt attribute’ in the message body
- We’re listed on three blacklists! ‘SORBS’ (x2) and ‘BACKSCATTERER’.
Looking at the scoring, the real biggy seems to be the server issue.
Is there an SPF record for eMClient? We have our domain com in gmail workspace and then co uk as alias.
Any help would be really appreciate it. Tjhanks