Go to EM Client “Contacts” down at the bottom left and dbl-click / open a contact that has the problem. Then make sure that you have the contact Correct Name (the same) in both the “Overview” and Details" Tabs. This should then show the Persons Name correctly in the Subject and Body of emails.
@eM_client_2020_1217 for Contacts that are only email address’s when received, I also “Right Click” on the “Senders Email Address” at the top when they come in (where there is no name associated to them), and click “Add Contact” which then automatically opens a new Contact to add the Persons Name details.
Then next time that email address arrives it will show the person’s real name in the from line.
I asked Support about this and they said it is because the information is displayed from what the server sends to the application. In order for eM Client to read it directly from the message itself “would mean completely throwing out all eM Client code and slow down the sync and loading the messages, which is not what we plan to do at this time. . . . We cannot change this behavior from our side, if this bothers you I would recommend reporting it to your server admin/provider.”
I guess that you need to decide from that who’s responsible.
For me that does not change the display. It still only displays the email address, except if I hover over the email address, then it displays the actual name and address from the contact data.
Using My IMAP Gmail , Live & ISP account “right clicking on the email address” with No Name & clicking add to contacts & typing a real name to it, EMC then seems to automatically have the correct persons name displayed in the From line the (next time that email address arrives). Same thing happens if I manually add contacts and type in the email address associated to the new contact.
So i figured that it must be an EMC function that does this matching email address to real name in the from line apart from manually hovering your mouse over the email address (as you said) above where there is no real name displayed initially.
However as you said its the IMAP Server that tells EMC the name details, so must be magic it works for me as alot of new email address’s i have never had in Gmail, Live or ISP contacts on the web online at all.