So almost three weeks ago I had the problem of not being able to send emails on outlook.com using EM Client. I was able to resolve that using the work around which involved deleting the permissions Outlook had given to EMClient, and making a registry fix to use an older method of the OAuth authentication, as detailed in the knowledge base Cannot send emails for Outlook.com accounts - Authentication aborted - Powered by Kayako Help Desk Software (emclient.com)
Then earlier this week I found that I could neither receive nor send emails. I removed the workaround (again as detailed in that same knowledgebase article), and found that I could now at least receive emails, but not send them. That has been the case for a couple of days now, and tired of waiting for some new resolution to come along (and also having tried and failed to get Thunderbird working) I tried re-instating the first workaround.
Success! Now I can both receive and send emails.
I am at a loss to explain why removing and then re-instating the old (and same) workaround should work, and why it should even have been necessary to remove and re-instate it. I hope a more permanent fix can be made available. Please. I’d like to keep using EM Client.
Great that you are not sending and receiving with the supplied eM Client SMTP workaround.
I am at a loss to explain why removing and then re-instating the old (and same) workaround should work, and why it should even have been necessary to remove and re-instate it.
If you didn’t install, update or change anything on your computer when it stopped working, then that usually means the problem was more than likely (external) like an eg: remote mail server problem which can happen even with global major mail servers from time to time, or a eg: physical connection to the mail server where you can sometimes get servers (along the way to your mail server) break or get big delays between states or countries etc. Or could be your eg: ISP modem / router IP address connection wasn’t working 100% properly.
So if it stops working again, first contact your mail server tech support via website or phone to make sure there is no outages or problems their end. If that is ok, do a eg: ping test to your mail server via a command prompt to determine if you can reach the mail server. If that’s all good, then try rebooting your computer and also reboot your modem / router Incase your ISP IP address has gone stale and might just need a new IP address, if you are using a eg: Dynamic (Automatically assigned IP).
If rebooting your computer and Modem / Router etc still makes no difference, then go to eM Client “Menu / View Operations” via the drop-down next to Refresh at the top left and look for any obvious errors in the “Log tab” far right. Then update this thread as to what errors you see.
Hopefully though it will keep working ok now.