Seeing this error a lot lately:

Lately, I have been seeing this error:
"eM client was not closed correctly the last time. To ensure your data is safe, several checks need to be preformed."

This data check takes quite a bit of time to run.
I’m wondering if there is something I can look at to fix this.

Thanks in advance for any suggestions.

Hi Jim, did an error occur? Anything unusual appeared before closing the application, how did you shut down the application?
If you’re sure your application was closed correctly, you can click cancel on the database check and your application will load immediately.

Thank you,

Thanks Paul - The program locked up and I had to re-boot. I will try and cancel the database check next time and see what happens.

Hi again Jim, if the application freezes but stays open, even though you might not be able to work with the application, can you please download this tool ( and run the tool when this occurs?
It will generate a dump file, can you send me this file to with a reference link to this forum topic?

Thank you,