Rules error message: Can't find folder

Mail
1

Hi - I have some rules set up for emails that come from known email addresses. The rule says that after receipt, the email should be sent to my main Inbox.

This stopped working a while ago, and the error message I get is under Operations/Errors, and it says that the destination folder not found.

I don’t know where these messages end up. I’ve tried searching for the email, but I don’t find any emails that match with the time of the error message being sent.

Why is this happening, and what can I do about it?

Also, I was going to attach a screenshot, but can’t find a way to do that…?

Thanks.

2

Am I the only one who has had this happen? No ideas on why or how to stop it? :woozy_face:

3

So are you saying you have setup an automatic local rule “to move new mail from one account inbox to another different mail account inbox” ?

Or do you have multiple inboxes “within the same mail account” ?

Also has the new mail already been read ?

4

this happens when the Mail rule links to a folder that doesn’t truly exist anymore (even if it still displays in the UI). renaming folders, restoring mail, or account re-syncs might damage the internal folder ID.

fast fix:

  • update the rule and re-select the target folder * If it doesn’t work, remove the rule and make a new one. * make sure the folder is in the same mailbox the rule runs on

when Mail can’t identify the folder, the message merely fails and evaporates, which is why you can’t discover it later.

5

Hi Cyberzork! Thanks for the reply. Right now, I can’t remember where the incoming emails were coming from or going without the rule. I don’t have multiple inboxes in the same mail account, and the new mail hasn’t been read.

I also noticed that says from people asks for a complete email address. It’s been working (I think) when I just use something like “from capitalone”

The rule comes out: After message has been received from ‘capitalone’ move to Inbox

When creating the rule, I am selecting the Inbox where I want it to go.

Maybe I need to review how the rule is supposed to be structured. The weird thing is that it only started giving me this error recently, and the rules have been in place for a long time.

6

Thanks eliz. I don’t see a way to tell where the mailbox rule is running. I thought it just grabbed the email when it’s received. I’ll review the instructions for the Rules and see if that helps.

7

When you say “i am selecting the Inbox where i want it to go”, are you eg: creating mail folders under your Inbox itself and not in separate mail folders outside the Inbox ?

8

I’m sorry cyberzork. It’s been so long ago that I set up the rules, I don’t remember where the email was going originally.

When you select: from people
The system shows a list of the existing file structure. I’m selecting the existing inbox under a specific email account.

I might just have to delete all the rules and see if I can document where an email is going without the rule and then I can answer your questions.

Will this work if the system will send an email to Junk and I can redirect it to the regular Inbox? That might have been what I was trying to do.

9

Yes sounds like there is something wrong in the rule. Might be best if none a working to delete them all or disable / uncheck them and start new.

You just use the Move messages from someone to a folder rule.

First click “people” and choose your sender by name which normally selects their email address.

Next click “folder” and select whatever account folder you want to move that senders email to.

Then click “Finish” and make sure that rule is checked on the far left.

Note: Automatic rules only work “from your Inbox to another account folder” and not vice versa.

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Will this work if the system will send an email to Junk and I can redirect it to the regular Inbox? That might have been what I was trying to do.

If a senders email automatically goes to the junkmail folder you carn’t use a rule to automatically move it back. You have to manually move that senders email back to your account Inbox.

Then determine if your mail server is automatically moving it to the junkmail folder or whether you have a rule or blacklist setup in eM Client automatically moving it to the junkmail folder.

So if thats happening for a specific senders email, first go to rules and “you can dblclick any of your existing rules to view them” to see if that senders emails has a rule setup to send it to junk.

If there is no rule setup to move that senders email address to the junkmail folder, then next go to “Menu / Settings (Preferences) / Mail / Blacklist & Whitelist” and click “Manage Blacklist” at the bottom, and see if you have that sender blacklisted to automatically go to the junkmail folder.

If they are not blacklisted, “then it will be your mail server automatically moving that senders email to the junkmail folder” in which case the next time that senders email automatically goes to your junkmail folder, “go online to your webmail junkmail folder” and mark that senders email as “Not Junk”. That will then automatically move it back to your Inbox and train your online mailbox to keep it in your Inbox for future emails from that sender.

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