Selecting one of my email accounts in the Rules dialog gets this message:
Server rules cannot be obtained nor changed because the selected account is offline.
The error in the Operations dialog expands a bit more:
[Google Settings] Couldn’t get server rules due to the following error: Mail service not enabled
The (active and working) email account is not a gmail account, but is used for Google login - is there some kind of misconfiguration with it?
Thanks.
Periodically, I get the same error. I have a good internet connection. It seems to go away and then recur.
Same issue in my case.
My emclient account is licensed and current, but 3 of 5 times when I try to create or modify a Rule this message appears, and I can’t do anything. Everything else in my email works properly.
“Server rules cannot be obtained nor changed because the selected account is offline.”
This is very frustrating! The client is on Windows 11 computer.
After reading a post regarding Working Offline, I went to Menu > File > Work Offline and turned Work Offline ON. Then I went back in and turned Work Offline OFF. After this the Rules work.