Rocket.Chat - does it work?

Initial setup
1

Hi,

we use Rocket.Chat on a self-hosted server with the community version 6.13.0.

We can access it via the website and via the client (Git project) without any problems, but not with the em client.

Are there any specific adjustments that still need to be made? Is it perhaps necessary to add an API key to the emClient? Does this only apply to the latest versions of Rocket.Chat?

As soon as I have created the account with the correct data, I only see a red exclamation mark next to the account name in the chat tab.

eM Client 10.1.4588+f11e2ab373 (Windows)
13:38:13 RocketChat [RocketChat] System.Exception: Account is in offline mode
            at MailClient.Protocols.RocketChat.RocketChatAccount.ExecuteCommandAsync[T](Func`3 func, CancellationToken cancellationToken, Boolean showErrorMessageBox)
            at MailClient.Protocols.RocketChat.RocketChatAccount.GetSpecialFolderMessages(ChatSpecialFolderType specialFolder, String nextPageCursor, CancellationToken cancellationToken)
            at MailClient.UI.Chat.SpecialFolderHistoryProvider.GetOlderMessagesInt(CancellationToken cancellationToken)
            at MailClient.UI.Chat.MessageHistoryProvider.GetOlderMessages(CancellationToken cancellationToken)
           GUIStatus_Exception_Reported = True

I would be interested to know if anyone has had any experience with this, thanks.

2

hello, are you logging in as an LDAP user or do you have 2FA authentication enabled? Please note that the eM Client only supports basic authentication. If you have basic authentication enabled, please send us the protocol logs, which can be activated in Settings > Advanced.

3

Hi and thanks for the reply.

I have 2FA disabled. We will try updating our Rocket.Chat server to see if that is enough to fix the problem. Enabling protocol for rocket.chat had no effect. To do this I changed the setting and saved it, restarted the program and tried to update the chat-tab. Got the errors shown above but the log files did not change.

I will write back once the results about upgrading the server are in.