So there are a lot of posts on here about restoring em client data files using emclient’s backup and restore functionality. Which is all well and good as long as you have a functioning system to perform the emclient backup. In my case, however, Windows crashed during an update, and I had to re-install Windows, and I am now trying to restore the data file to the default folder from the computer backup, not emclinet’s backup. When I try to restore these perfectly good files, emclient throws a permission error. I have tried several things, including using “takeown” to make certain that my account has permissions to these files, yet it still doesn’t work. Can I get some help on what to do?
In my case, however, Windows crashed during an update, and I had to re-install Windows, and I am now trying to restore the data file to the default folder from the computer backup, not emclinet’s backup
If you don’t have a eM Client backup.zip file to restore even on an external drive, “but have been backing up your computer user profile” to either another internal or external / cloud drive, then you can restore eM Client from the hidden database folder.
So first “install the same eM Client version” either from the release history page Pc or Mac or Windows store depending on where you originally installed it from.
Then when eM Client opens, “skip the wizard setup” and then “close eM Client”.
Then go to the below “hidden database folder” and “delete the contents” of the eM Client folder.
Then “replace it with your backed up user profile hidden database eM Client contents”. Then open eM Client and it will be back to how it was before.
(Windows hidden eM Client database folder)
“Users\yourusername\AppData\Roaming\eM Client”
(Mac Hidden hidden eM Client database folder)
“Users\yourusername\Library\Application Support\eM Client
Normally if you have a eM Client backup.zip file, then after reinstalling “the same eM Client version” either from the release history page Pc or Mac or Windows store, “skip the setup wizard” and restore your backup.zip via “Menu / File / Restore”
Reccomend to “allways copy the eM Client dated backup.zip files regularly to another internal or external drive” incase of disk crash. You can then easily “copy it back to your internal drive to restore”. I also keep mine in cloud drives.
Hi Cyberzork, and thanks for the reply.
I am on a Windows 11 PC.
“Yes” that is exactly what I was attempting to do, but what I didn’t realize was that in the tree of folders beneath “…Roaming\eM Client” folder, there are quite a few folders that do not inherit the permissions of the parent folder above each one. So start at eM Client and right click to display the context menu, then select properties, then the Security tab, then Advanced, and click on the box that says to inherit permissions. This solves all the files that are below eM Client, but not each folder. SO you have to step through each folder and repeat that same process, so that the entire tree of files and folders inherits the permission from the top/root folder. This is all performed on the restored backup copy before you copy that into the Em Client folder.
Thanks again.
what I didn’t realize was that in the tree of folders beneath “…Roaming\eM Client” folder, there are quite a few folders that do not inherit the permissions of the parent folder above each one.
you have to step through each folder and repeat that same process, so that the entire tree of files and folders inherits the permission from the top/root folder.
Oh ok you normally “should already have full permission to all folders” under eM Client when you setup your Win 11 computer profile “as an admin username” and don’t normally have to do that. I’ve personally never had to do that before.
If you have that problem with any other roaming folder, I would suggest to create a new profile.