Repeated licensing errors

License problems
1

Three times this month, I’ve received error messages that my eMClient license has been cut off because a violation of licensing policy.

Each time, customer support has told me that my account was flagged for suspicion that my email address is a business address. Each time, I have told them that it’s a personal vanity address, not a business address, and I use it only for personal matters.

Each time, the agent has apologized (a different agent each time) and reactivated the account … only to have the same thing happen several days later.

Does anybody know a way that eMClient can permanently whitelist my address so that it’s not repeatedly flagged by whatever process they’re using to cut off my account?

Thanks.

2

Each time, customer support has told me that my account was flagged for suspicion that my email address is a business address. Each time, I have told them that it’s a personal vanity address, not a business address, and I use it only for personal matters.

That usually happens if an email address is eg: associated or connected “to a business type domain name” so the system will keep flagging you even though you use it as a personal address.

We don’t have any links on this free community forum to stop that happening.

All I can suggest you do if you haven’t already is to email [email protected] or [email protected] and explain the problem there.