Repair - file not found

Trying to run the repair tool and get this error message:
The file ‘fil00F02672F1 AFE3EAD249A52DED396541’
cannot be installed because the file cannot be
found in cabinet file ‘’.

How do I deal with this?

This is an issue with your Windows Installer Service. It may be caused by some utility you have that “cleans” your OS and has deleted the Windows Installer Service cached files.

You can try the following and see if it helps:

  1. Close and uninstall eM Client, making sure NOT to delete the database folder when asked. That will ensure all your data and settings are there later.

  2. If it exists, delete the C:\Program Files (x86)\eM Client folder.

  3. Download and install the latest version from here:

  4. Restart eM Client.