Occasionally, my outlook.com account says it can’t connect anymore despite valid credentials.
I’d appreciate an option to reregister an account with the same credentials. So, an extra button when looking at an account. And I would appreciate it if the error message tells me what to do to solve it.
Occasionally, my outlook.com account says it can’t connect anymore despite valid credentials.
I’d appreciate an option to reregister an account with the same credentials.
If you want to re-authorize eM Client access to your Outlook com account, do the following.
Go to your Microsoft account privacy settings.
https://account.microsoft.com/account/privacy
Then Select “Privacy” or “Privacy dashboard”
Navigate to “Apps and services”
You will then see “Third-party apps” connected to your account.
Then find eM Client app and click “Edit” or “Remove these permissions” to revoke its access.
Lastly close and reopen eM Client and a browser window should then popup to ask you to re-allow eM Client access to your Outlook.com account.
That is creating new credentials, not working with the same credentials.
Anyway, I am puzzled how these flukes are triggered. What’s going on between emClient and Outlook.com? Does Outlook.com suddenly slam the door? Is emClient too sensitive, misinterpreting a hickup in the handshake?
That is creating new credentials, not working with the same credentials
That’s the same Outlook username / email address credentials just with a new OAuth token
So If revoking and and reallowing the OAuth token again doesn’t fix it, I would next “remove and readd the outlook account” via the automatic account wizard and see if that fixes it as could just be a eg: corrupted account locally in eM Client.
Apart from that if you originally downloaded eM Client from the website, check if you are using a recent V9 or V10 via the release history page to make sure eM Client is up to date. If you do update, make a manual backup first via “Menu / Backup” incase you need to restore for any reason.
You can see when the backup is complete in Show Operations via clicking the drop-down on the right of Refresh top left.
Anyway, I am puzzled how these flukes are triggered. What’s going on between emClient and Outlook.com? Does Outlook.com suddenly slam the door? Is emClient too sensitive, misinterpreting a hickup in the handshake?
Could possibly be something external to the mail client Interferring in some way causing eM Client to loose your login username details. Could be an eg: optionally installed firewall / security program or optionally installed antivirus program or vpn etc.
So if you have anything like that other than what comes default with your OS try completely disabling those to test incase of interference.
Eh, I frown at “just a corrupted account locally in em Client”. That shouldn’t be possible, as we are talking about credentials.
I keep my em Client always up-to-date, currently version 10.3.2619. For years, my em Client is working fluently together with Norton, also up-to-date. There is no interference.
The token is part of the credentials, IMHO. If renewing the token would be a firt-line solution, I would appreciate a link with the error message to the place where I can do that. Not ‘sorry, we lost it, it’s your problem now’.
The token is part of the credentials, IMHO. If renewing the token would be a first-line solution, I would appreciate a link with the error message to the place where I can do that.
I already gave you the link & procedure in my post above to revoke the Outlook.com token. But here is is again,
1). https://account.microsoft.com/privacy
2). https://account.microsoft.com/privacy/app-access
3). Remove eM Client app.
4). Close and reopen eM Client and re-allow access to your Outlook.com account
If that doesn’t work, then “remove and re-add your Outlook account” via the Wizard.
If still the same issue then you might have a possible eg: mail database issue. In which case if you regularly make eM Client backups either automatically via the settings or manually via the menu, then you can restore a recent backup when you know eM Client was working ok via "Menu / File / Restore. Any new email since the restore point will then update when eM Client syncs.
Yes, thank you. But I mean with the error message, so with what em Client reported to me. Now I read something like ‘sync error’, and then I think ‘And now?’
My usual response is to ignore it. That works, but I feel that isn’t the proper way.
BTW, you seem to suppose it is an authorization issue. But syncing is much more, we don’t know what is the actual step that went wrong.