When I turned the PC on this morning there was a red triangle next to my address, mail not working, and siad there was a server or settings fault, after nearly the whole morning, I went to Accounts-Diagnostics it showed a green question mark on the POP3 and SMPT, I clicked on diagnose and after it diagnosed, the POP3 had a Fix button, clicked on that and the triangle disappeared and all was well. Just in case anybody has the same problem.
Likewise - I started today with a red triangle - and a message to say that I am authenticated but that EMC cannot download my emails from my microsoft account. This happened in slightly different form in Feb and took quite a lot of sorting out (thanks Gary at EMC). No emails have arrived since the 1st May but there are some on the account when I access MSN via the web. Its again a time when there has been an update?? What do I need to ask Microsoft to do and how to I make contact to ask the question ??
I started today with a red triangle - and a message to say that I am authenticated but that EMC cannot download my emails from my microsoft account.
If you haven’t installed any new software and not changed anything in eM Client and running a recent late version of eM Client, then more than likely “its a server problem at the Microsoft end” and will normally right itself. Just close and reopen eM Client and if its still not right in 24hours, then suggest to contact Microsoft Technical support via phone or website support form and let them know it says you are authenticated, but no receiving emails. I suspect though it should right itself.
UPDATE - the red triangle persists and the IMAP error saying authenticated but not able to download persists. Looking at the fault log - against each of the IMAP entries is a “cancellation token” message
at MailClient.Protocols.Imap.ConnectionPoolEntry.ConnectInternalAsync(CancellationToken cancellationToken)
What is a cancellation token and where does it come from?? and more important how can I “lose” it??