Red rope avatar on new emails

why is this red avatar appearing on new emails?

As I said in my reply to your email, the avatar showing next to your email address is because your address ends in shaw.ca so it displays the avatar for that domain. So Shaw’s logo.

image

If you don’t want to see avatars related to the email address, you can disable them in Menu > Settings > Contacts > Avatars. Just disable downloading avatars from external sources.